Customer Service Administrator - Tender Repair Specialist
Kone
- London
- Permanent
- Full-time
- Receives sales lead(s).
- Validates the lead and fills any missing information.
- Convert the lead to an opportunity.
- Run list of approvals for the client.
- Raises requisitions for parts and labour.
- Identify and raise quotes. Identify supplier, create opportunity in systems, Maximo, Salesforce.
- Develops strong relationship with operations to ensure the accuracy of information.
- Closes down the work order in Maximo, Salesforce.
- Completes works tracker and tick off from Insurance Tracker.
- Volume based role, customer calls and Quote Volume’s
- Reporting.
- Note taking at meetings and repay info back to teams.
- Administrative tasks for site managers.
- Previous office-based sales experience is beneficial.
- Understanding of targets and managing sales funnels and results is desirable.
- Experience in managing quotes is desirable.
- The ability to influence and negotiate.
- Good customer service experience.
- Handling customer questions & inquiries.
- Can-do attitude and ambitious.
- Flexible working mindset.
- Good written and spoken English.
- Good IT skills. Including advanced Excel.
- Knowledge of SAP, Salesforce & Maximo is desirable.