Workflow Coordinator

NHS

  • Portsmouth
  • £13.00 per hour
  • Permanent
  • Full-time
  • 2 days ago
To ensure efficient and accurate processing and coding of relevant information from patients clinical records into the practice computer system, working strictly in accordance with practice protocols.Main duties of the jobTo efficiently and accurately process and code relevant information form patients clinical records into the practice computer system, working strictly in accordance with the practice protocols.To undertake administration tasks as detailed within the job description.Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephonePlease see the job description and vacancy pack for further information, as your application will be scored against the person specification.About usPortsdown Group Practice covers the whole of Portsmouth from postcodes PO1 to PO7. We operate from 6 surgeries: Cosham Park House (PO6 3BG), Crookhorn Lane (PO7 5XP, Heyward Road (PO4 0DY), Kingston Crescent (PO2 8AL), Paulsgrove (PO6 4HJ), and Somerstown (PO5 4EZ).We are our own Primary Care Network (PCN). We have Clinical Partners, Salaried GPs and a comprehensive Nursing and extended clinical team overseen by our Clinical Team Manager. The team consists of Nurse / Paramedic Practitioners, Registered Nurses, HCAs, MSK Physiotherapists, Podiatrist, Dietitian, Social Prescribers and Care Co-ordinators. The Pharmacy team consists of Clinical Pharmacists and Pharmacy Technicians.DetailsDate posted01 September 2025Pay schemeOtherSalary£13 an hour £25,012 annual salaryContractPermanentWorking patternFull-timeReference numberA2111-25-0021Job locationsKingston Crescent Surgery92 Kingston CrescentPortsmouthPO2 8ALJob descriptionJob responsibilitiesTo be based within our main hub, Kingston Crescent Surgery on a daily basis.Sort and date stamp incoming patient related mailProcess practice correspondence (paper, electronic, email) by scanning and attaching it to the patient record within a 48 / 72 hour timescaleIdentify relevant clinical information contained in patient correspondencePlease see our comprehensive vacancy pack to the right, for the full job description. Job descriptionJob responsibilitiesTo be based within our main hub, Kingston Crescent Surgery on a daily basis.Sort and date stamp incoming patient related mailProcess practice correspondence (paper, electronic, email) by scanning and attaching it to the patient record within a 48 / 72 hour timescaleIdentify relevant clinical information contained in patient correspondencePlease see our comprehensive vacancy pack to the right, for the full job description.Person SpecificationKnowledge and Skills.Essential
  • Proficient in IT software.
  • Microsoft Excel, formulas, and general knowledge of Microsoft Office.
  • Excellent written and verbal communication skills.
  • Ability to follow procedures and work to deadlines.
  • Well organised.
  • Ability to handle situations of potential conflict.
  • Problem solving.
  • Able to perform under pressure.
  • Excellent telephone manner.
Desirable
  • Knowledge of anatomy, physiology and medical terminology.
ExperienceEssential
  • Practical experience of working as a team or alone if required.
  • Experience of using own initiative.
  • Experience in patient and/or customer service.
Desirable
  • Experience of working within General Practice.
  • Practical experience of SystmOne.
QualificationsEssential
  • Good standard of general education
Desirable
  • NVQ in Business Administration or equivalent.
  • Clinical Coding course attendance or qualification.
OtherEssential
  • Ability to keep yourself motivated.
Person SpecificationKnowledge and Skills.Essential
  • Proficient in IT software.
  • Microsoft Excel, formulas, and general knowledge of Microsoft Office.
  • Excellent written and verbal communication skills.
  • Ability to follow procedures and work to deadlines.
  • Well organised.
  • Ability to handle situations of potential conflict.
  • Problem solving.
  • Able to perform under pressure.
  • Excellent telephone manner.
Desirable
  • Knowledge of anatomy, physiology and medical terminology.
ExperienceEssential
  • Practical experience of working as a team or alone if required.
  • Experience of using own initiative.
  • Experience in patient and/or customer service.
Desirable
  • Experience of working within General Practice.
  • Practical experience of SystmOne.
QualificationsEssential
  • Good standard of general education
Desirable
  • NVQ in Business Administration or equivalent.
  • Clinical Coding course attendance or qualification.
OtherEssential
  • Ability to keep yourself motivated.

NHS