Triage Nurse
- Walton on the Hill, Surrey Tadworth, Surrey
- Permanent
- Full-time
- Ensure the accurate and timely movement of freight and information of exports out of EU and UK worldwide, while providing exceptional customer service and ownership of processes.
- First contact for key customers with responsibility to build strong relationships and resolve issues in a timely manner
- Liaise with control tower for operational tasks and issues
- Tracking and tracing shipments for customers
- Maintain accurate customer information for shipment processing
- Understand team process flow, constantly looking for areas of improved efficiency
- Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
- Book orders received with the nominated shipping line or forwarder
- Ensure all customers standard operating procedures are followed and updated in the Workflow
- Meet KPI standards, as per the company’s procedures
- Handling and actioning of complaints or queries
- 1-2 years related experience and/or training
- Understanding of Ocean documentation process essential
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Knowledge of SAP
- Good computer skills (Excel, Word, PowerPoint).
- Displayed positive team attitude and work ethic
- Competent understanding of INCOTERMS and shipping jargon
- Competent understanding of Forwarder systems, ETMS, Edoc, Expo