Workshop Controller - Barnstaple
- Barnstaple, Devon
- Permanent
- Full-time
- 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
- Full range of motoring discounts on MOTs, servicing, sales, and parts
- Access to an online platform with discounts across multiple retailers
- Paid sickness scheme
- Full range of employee assistance programmes and support services
- Cycle to Work scheme
- Professional development via our Motorv8 and Vospers 5 training schemes
- Manufacturer-specific training
- Generous staff and customer referral scheme
- Develop processes that support the timely completion and submission of reports.
- Ensure all chargeable materials and labours are recorded on job cards thus enabling accurate invoicing and job costing.
- In conjunction with the Service Advisors confirm an efficient workshop loading system is operated, detailing the technician allocated the task, complete information on the work required, any upsell or additional interventions, current concerns that may affect the job and time of completion. This process should also include notification for the Valetor to clean the vehicle before handover.
- Ensure all job cards have a complete report of all service and repair interventions. Confirm all upsell items must be communicated to the Service Advisors with 20 minutes of inception. Written approval must come from the Service Advisors before work is undertaken.
- Be fully conversant with all manufacturer technical literature and information bulletins, ensuring this information is passed out (or easily accessible) and understood by all the technicians.
- Identify all training and coaching requirements to develop all the technicians in the Workshop.
- Ensure that there is adequate staff cover to meet the dealerships opening hours.
- Hold and attend regular meetings to ensure that any workshop team concerns or ideas are recorded and reported back to the relevant persons.
- Ensure customer satisfaction through continuous quality control checks and support all Technicians in diagnoses and difficult work.
- Ensure vehicle cleanliness is maintained during service and repair.
- Discuss difficult vehicle problems directly with the customer, therefore aiding the diagnostic process, first time fix, improving customer satisfaction and confirm all work is carried out fully and followed up until resolved.