Global Account Director, Partner

Knight Frank

  • London
  • Permanent
  • Full-time
  • 2 months ago
Who are weAt Knight Frank, we work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart .About The RoleKnight Frank is looking to hire a Global Account Director (Partner-level) to join our Global Portfolio Solutions EMEA leadership team, based in our Baker Street HQ.Role:We are seeking an accomplished Global Account Director (Partner-level) to join our GPS EMEA leadership team. Based in London, you will be responsible for managing and growing strategic client relationships, typically under regional or global MSAs. You will act as a trusted advisor and lead point of contact, driving integrated service delivery across geographies and service lines.This is a client-facing leadership role requiring deep experience, commercial acumen, and a client-first mindset. The role offers the opportunity to help shape the GPS EMEA business during an exciting phase of growth and transformation.Responsibilities:
  • Serve as Global Account Director for a portfolio of major corporate clients with complex, multi-market real estate needs.
  • Lead the planning and execution of account strategies, aligning with client goals and leveraging internal Knight Frank expertise across service lines (portfolio and transaction management, consulting, lease admin, workplace, etc.).
  • Act as senior point of contact for client stakeholders, ensuring excellence in delivery, governance, and communication.
  • Drive account profitability and growth, identifying revenue opportunities and ensuring consistent, high service performance against KPIs.
  • Facilitate quarterly business reviews, performance reporting, and strategic planning sessions with client leadership.
  • Lead or support RFP responses, renewals, and contract negotiations for global/regional accounts, working closely with pitch teams.
  • Monitor market trends, portfolio insights, and client sector dynamics to proactively advise on opportunities, risks, and innovations.
  • Actively drive business development initiatives, including the expansion of existing client mandates and targeting new strategic accounts.
  • Champion client satisfaction and service excellence, building deep and trusted relationships at executive levels.
Key Experience Required:
  • 10+ years’ experience in corporate real estate, occupier services, consulting or transactional services—ideally in an international or multi-region setting.
  • Proven track record in account leadership, client relationship management, and strategic delivery.
  • Highly client-oriented with the ability to navigate complex global organizations and build senior-level trust.
  • Strong understanding of real estate lifecycle services (transaction management, workplace strategy, lease admin, portfolio advisory).
  • Excellent commercial acumen and experience with contract management, and KPI frameworks.
Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.

Knight Frank