1st Line IT Support Engineer

Bowdon Associates

  • Chorley, Cheshire
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Job Title: 1st Line IT Support EngineerLocation: ChorleySalary: £25,500 - £27,000The ClientOur Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.The Role of Level IT Support Engineer
  • Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level
  • Providing 1st line technical support across our customer base via phone or email
  • Be responsible for both reactive and proactive maintenance activities
  • Contribute to IT projects when required
  • Follow agreed processes and procedures for the support team
  • Maintenance of all IT service documentation
Person Specification
  • One year's equivalent work experience within an IT Support / Managed Service Provider environment.
  • Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
  • Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
  • Be driven to learn new tech and self-improve
  • Understanding of ITIL best practice
  • Extensive O365 experience

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