Director, Markets Client Onboarding
- London
- Permanent
- Full-time
- Define and execute global onboarding strategy for Markets clients
- Champion transformation initiatives for scale, digitisation, and client experience
- Align onboarding with Markets growth and regulatory strateg
- Act as trusted partner to senior leaders in Sales, Coverage, and Risk
- Represent onboarding in executive forums and audits
- Lead resolution of high-impact onboarding escalations with a solutions-first approach
- Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank
- Ensure compliance with global and local policies
- Drive proactive risk identification and operational integrity
- Ensure seamless client onboarding, including e-platform enablement and trading limits
- Build robust MI, KPIs, and quality control to drive performance
- Promote continuous improvement through automation and process redesign
- Lead and inspire a high-performing global onboarding team
- Foster an inclusive culture focused on development and well-being
- Provide mentorship and skills uplift across regions
- Define and execute global onboarding strategy for Markets clients
- Champion transformation initiatives for scale, digitisation, and client experience
- Align onboarding with Markets growth and regulatory strateg
- Act as trusted partner to senior leaders in Sales, Coverage, and Risk
- Represent onboarding in executive forums and audits
- Lead resolution of high-impact onboarding escalations with a solutions-first approach
- Oversee regulatory readiness including KYC, CIP, FATCA, EMIR, and Dodd-Frank
- Ensure compliance with global and local policies
- Drive proactive risk identification and operational integrity
- Ensure seamless client onboarding, including e-platform enablement and trading limits
- Build robust MI, KPIs, and quality control to drive performance
- Promote continuous improvement through automation and process redesign
- Lead and inspire a high-performing global onboarding team
- Foster an inclusive culture focused on development and well-being
- Provide mentorship and skills uplift across regions
- Proven expertise in Markets products and client onboarding across jurisdictions
- Deep understanding of regulatory frameworks and operational controls
- Executive-level stakeholder management and communication
- Strategic thinking with hands-on delivery focus
- Strong leadership and team development capabilities
- Track record of leading transformation or digital initiatives
- 12+ years of relevant experience in client onboarding, Markets operations, or financial services
- Experience leading complex onboarding and client enablement in a regulated environment
- Deep understanding of onboarding platforms, workflow tools, and client lifecycle management
- Fluent in English (verbal and written); additional languages are a plus
- Bachelor's degree in Business, Finance, or related discipline; advanced qualifications a plus
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.