Referral Processor - Family Service Autism and ADHD Team - Nottingham
4Recruitment Services
- Nottingham
- £52.00 per hour
- Temporary
- Full-time
- Receive and handle all initial referrals received into the team
- Assess new referrals against the Family Service Autism and ADHD Team threshold criteria for triage assessment
- Make decisions about referrals to determine if the criteria for the service are met or whether another service should support the family
- Offer signposting for families/professionals to appropriate external services if necessary
- Provide verbal feedback and advice to referrers regarding the action taken on their referral, and to confirm this in writing
- Deal effectively with enquiries across all channels from members of the public, customers, services users, internal departments and professionals from other agencies (e.g. schools, health, Early Help. Social Care)
- Take ownership of enquiries and provide feedback on progress and outcomes to partner agencies, professional organisations and the public as appropriate
- Maintain accurate, up-to-date records
- Participate fully in supervision, appraisals (EPDR), and practice observations, as part of personal development and support
- Attend team meetings and whole Service events
- To hold 5 GCSEs at level A*-C (including English) or equivalent
- Experience of working within a Children’s and Families Service setting
- Experience of working with and supporting families whose children have additional needs and/or behaviours indicative of a neurodiversity and or a diagnosis of ADHD/ASD
- Experience of administering and triaging referrals into an early help service or parenting provision
- A working knowledge of ADHD and ASD and the services in place to manage and support families affected by the condition
- Excellent written and verbal communication skills
- You Must Have Right to Live & Work in the UK
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