Deputy Manager
- Lancashire
- Permanent
- Full-time
- Full time hours - 37.5 hours per week
- Long days including evenings and weekends.
- 12.5 hour shifts.
- Ensuring the service has the required level of resources to support the service users. Including ensuring that the service is fully staffed according to agreed levels.
- Maintain the resource maps, working with the scheduling department.
- Monitor service provision to ensure full compliance with all relevant legislation in line organisational, regulatory and legal requirements.
- Keep up to date with any changes, or new legislation affecting the provision of services.
- Support in the delivery of training for inductees and existing employees, as required.
- Attend and support CQC inspections to ensure 100% compliant.
- Plan and attend service user reviews.
- Support Service Manager with service based finances and budgets, in accordance with the finance department procedures.
- Support Quality Assurance activities of own and other services, achieving 100% compliance.
- Liaising with external stakeholders including medical professionals, care managers, families, advocates, therapists, prospective service users.
- Ensure individual service user documentation is kept up-to-date and accurate at all times.
- Line manage allocated staff team, including conducting staff supervisions and appraisals.
- Ensure a high quality of service user care and support is maintained at all times, in line with the PCPs.
- Develop the performance of others through effective coaching and line management.
- Conduct investigations and lead on formal performance management hearings for any employee issues not limited to own service location.
- Ensure all identified staff training is up to date and in accordance to their roles and needs of the service.
- Strong organisational, time management, planning and communication skills.
- Flexible, professional, and positive approach to multi-site working.
- Minimum 1 year's supervisory experience in the health and social care sector.
- Minimum of Level 3 NVQ or QCF Diploma in Health & Social Care and working towards Level 5 Diploma.
- Full working knowledge of the Mental Capacity Act (MCA), Deprivation of Liberty Safeguards (DoLS) and Safeguarding frameworks.
- Ability to work as part of a team and as an individual. To provide direction to team supervisors and support workers.
- Self-confidence and the ability to manage challenging situations.
- Ability to address and respond to employee issues in a fair and consistent manner. Including informal and formal performance management.
- Excellent interpersonal, verbal and written communication skills
- Successful candidates will be required to undergo an Enhanced DBS
- 25 days plus bank holidays
- Birthday off
- Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
- Active Reward App giving discounts and savings on your weekly shop
- Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
- A Nest Personal Pension account
- Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians
- We recognise outstanding Active Behaviours via the Active Awards programme
- Enhanced Sick & Maternity Pay benefits
- Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
- ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group