Senior Aftersales Executive

LSH Auto

  • Stockport, Greater Manchester
  • £31,000-55,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
LSH Auto is seeking a highly motivated and experienced Senior Aftersales Executive to join our prestigious Stockport dealership. This is a key leadership role, acting as a Deputy Manager within our Aftersales team, where you will be instrumental in delivering a 5-star customer experience and ensuring operational excellence across all customer touchpoints.📍 Stockport | Full Time | £31,000 + OTE Bonus | 45 Hours per WeekAbout the RoleAs a Senior Aftersales Executive, you will take ownership of the front-of-house experience, ensuring every customer is welcomed, informed, and supported throughout their journey with us. You will be responsible for maintaining high levels of customer satisfaction, managing the customer journey from pre-call to follow-up, and ensuring our team consistently delivers a prestige-level service.You will also oversee the day-to-day management of our busy car park, ensuring smooth vehicle flow and timely collections, while supporting the Aftersales Manager in achieving departmental goals.RequirementsKey Responsibilities
  • Lead the front-of-house experience, greeting customers and ensuring their expectations are met or exceeded.
  • Monitor and improve customer satisfaction scores through proactive service delivery and team coaching.
  • Ensure adherence to the full customer journey: pre-call, check-in, updates, communication, check-out, and follow-up.
  • Manage customer enquiries and resolve concerns with professionalism and empathy.
  • Oversee the coordination of vehicle handovers and car park operations to ensure efficiency and safety.
  • Support the Aftersales Manager in driving team performance, process improvements, and service excellence.
  • Foster a culture of continuous improvement and customer-first thinking across the team.
What We’re Looking For
  • Proven experience in a senior customer service or aftersales role, ideally within the automotive sector.
  • A natural leader with the ability to coach and inspire a team to deliver exceptional service.
  • Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills, with a passion for customer care.
  • A proactive problem-solver who thrives on delivering results and exceeding expectations.
Why Join LSH Auto?
  • Be part of a prestigious, customer-focused brand.
  • Work in a supportive and high-performing team environment.
  • Enjoy opportunities for career development and progression.
  • Competitive salary with performance-based bonus.
BenefitsBenefits Include:Colleague Referral Scheme (£500 - £1000)
  • A range of Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance (4 x annual salary)
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension
  • On site gym

LSH Auto