Position: Soft Services ManagerLocation: BAE Systems - RochesterRole: Full Time, 8:00am - 5:00pm, Monday to FridayAre you looking for your next opportunity?We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.Role responsibilities:
Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives
Management of operational performance in line with all client KPI requirements and reporting timeliness
Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles
Deal with any issues efficiently and in a professional manner, and referring to your line manager where appropriate
Team training and performance reviews of immediate teams against agreed objectives and document according to company policy
Weekly / monthly auditing of sites in line with Co-op I Auditor and Mitie systems
Manage the operational teams across all soft service delivery lines eg; Security, Cleaning, Waste management, Front of house
What does our ideal candidate look like?
Previous experience in a supervisory role is essential
Good communication skills and an ability to adapt their approach to differing audiences
Proficient IT skills including MS Word and MS Excel
Be organised with the ability to multi-task, prioritise and manage competing demands
