Personal Shopper

• You will work collaboratively with the Client Development Manager, Business Development Lead, and other key stakeholders across the business to drive impressive client engagement and sales performance.
• You will build and maintain a loyal high value client base through excellent intuitive service, pro-active communication, and strategic outreach delivering strong results across client acquisition, retention and growth, increasing high margin, You will proficiently use and maximise all tools, systems and platforms available to deliver a compelling and consistent service proposition to all clients, including D365, Salesforce, Storm, Power BI, Lookr, Excel etc.
• You will identify growth opportunities via client, territory and / or product category, using your initiative to propose ideas to improve client acquisition, retention and growth.
• You will acquire new clients via boutique and

• You will position yourself as an ambassador for Browns, attending and hosting events and activations to establish and grow strong relationships with your clients.
• You will assume full responsibility for your clients E2E experience from client outreach / onboarding through selling and order fulfilment including returns and customer care.
• Assist in organising and hosting exclusive client events, trunk shows, and private shopping appointments, also generating and featuring in Browns content.
• Handle special requests and bespoke orders with attention to detail and a high level of customer service.

• You have a proven track record in luxury fashion with impressive sales performance.
• You have an excellent track record in delivering and exceeding objectives.
• You are results focused, and self motivated, taking ownership of your performance and potential with ability to understand base commercial data and information.
• Proactive, self-motivated, and professional able to work independently and autonomously as well as part of a team.
• Exceptional interpersonal and communication skills.
• You are a capable and confident communicator and host, comfortable with 1:1 outreach, public speaking and event participation.
• You are able to engage with people across multiple geographies, cultures, and industries building and maintaining long-term client relationships.
• You demonstrate a passionate approach to client experience, engaging with customers both remotely and face-to-face.
• You have, and continue to build a strong knowledge of luxury fashion brands, designers, and trends.
• You are passionate about product and proactive in communicating key trends, newness etc. to clients.
• Proactive, self-motivated, and able to work independently as well as part of a team.
• Excellent organisational skills and attention to detail.
• Proficient in using retail management software and client relationship management (CRM) systems.
• You are analytical with a keen eye for detail with an ability to multitask across selling, customer experience, operations, logistics and customer care etc.
• You have a continuous improvement mindset, focused on efficiency, detail
• Flexibility to work weekends, holidays, and during peak shopping periods

• EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

• SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

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