Night Duty Manager

Belfast
Permanent
Full-time

14 days ago

Leonardo Hotel Belfast, Leonardo Hotel Belfast, Great Victoria Street, Belfast, County Antrim, BT1 6DYSHARE:Be Yourself - Be HappyWe have a great opportunity for a Night Duty Manager to join the group at Leonardo Hotels.We want you to support a brilliant and diverse team to deliver excellence to our valued customers across our amazing hotel.Why come and work for us?

Earn thousands by referring a friend to work with us
Stay at one of our Leonardo Hotels UK for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too
Company Pension Scheme, Life assurance & Wellbeing support
28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days (we even offer Wedding Leave too)
The opportunity to work for a well-respected brand where people development is at the heart of our culture
An array of learning courses in which you can attend - the sky is the limit with your development with us, we nourish your skills and talents to develop leaders of the future
Leo Points - earn performance based points and use them towards that desired product you've been meaning to buy or hey even that well deserved day off!!
Employee of the month earning you a little bonus and fame for that entire month.
Flexible working hours- shift working is what we do but not split shifts - we want you to have a work-life balance too
Meals on duty
Monthly / Quarterly engagement activities - we like to have fun while working hard
Annual Charity Event Day- we help and support our communities
Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scenery, we can help you to move and provide relocation support

Experience we expect:

Strong Operational knowledge across either Reception or Food and Beverage Departments or even better both.
Background in branded hotels or restaurants is preferred - so you will understand how we work
Excellent Customer service skills, standards driven, good organisational skills
To be able to make decisions in a fast paced environment and to enjoy it
To be great at up-selling - anticipating customer needs as well as improving the bottom line
To be able to manage the team and resources available to ensure that the departments are equipped for service via cost controls, stock monitoring and good rota management
Ability to communicate to and motivate your team providing day to day leadership and direction
Be able to use computer systems - we use Opera, SAP and Micros. (for the occasional time you do get a desk)

Your responsibilities will be:

To plan and ensure the hotel is ready for the days business - preparing for the morning meeting and sharing information with the team
To be out and about in the hotel, supervising the day to day operation and ensuring exceptional guest service.
To encourage the team to maximise sales opportunities
To ensure prompt resolution of customer complaints
To develop and train the team to be able to deliver their job brilliantly so that we get great feedback from guests

Our StoryBuilt on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 55 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years'; there's never been a more exciting time to come join us!Leonardo Hotel Belfast Leonardo Hotel Belfast, Great Victoria Street, Belfast, County Antrim, BT1 6DY

Job RefJI27584
BranchLeonardo Hotel Belfast
LocationBelfast
Salary/BenefitsCompetitive Salary
Contract typeFixed Term
HoursPart Time
Shift pattern7 days - Mon, Tue, Wed, Thu, Fri, Sat, Sun (United Kingdom)
Hours per week16
Date posted18/08/2025
Closing date20/09/2025

About Leonardo Hotel BelfastSituated in the heart of the city, our Belfast hotel has much to offer the business traveller or culture vulture looking to explore the area. With Assembly Buildings Conference & Exhibition Centre over the road and Great Victoria Street station a three minute walk away; our hotel in Belfast is ideally placed for those visiting for business.However, Belfast is bursting with energy and has plenty to offer our pleasure guests. Jurys Inn is one of the most convenient hotels in Belfast - only a minute away from the beautiful Grand Opera House, Belfast under ten minutes' walk from two of the city's retail hotspots: Victoria Square & Castlecourt Shopping Centres, and just 12 minutes' walk from the beautiful Albert Clock landmark. The hotel is also 20 minutes' walk from the must see Titanic Visitor Centre, Dock & Pump House as well as a 15 minutes' walk from Queens University, Botanic Gardens and Ulster Museum.About Leonardo HotelsAt Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality.Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993! With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company.As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality- it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing.At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations!We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Jurys Inn

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