Assistant General Manager
Sun, Inc.
- Tunstall, North Yorkshire
- Permanent
- Full-time
- Assist in managing all operational aspects of the holiday park, including accommodation, facilities, and grounds, ensuring smooth daily operations.
- Ensure the highest standards of customer service are maintained throughout the park, fostering guest satisfaction and encouraging repeat business.
- Support the recruitment, training, and development of park staff, creating a positive, motivated, and high-performing team culture.
- Develop and implement strategies to drive revenue growth, improve occupancy rates, and maximise profitability across the park.
- Monitor and manage park budgets, ensuring financial targets are met and resources are used efficiently.
- Work closely with the Accommodation Manager to ensure all accommodations meet the highest standards, contributing to an exceptional guest experience.
- Ensure that all park operations comply with health and safety regulations, maintaining a safe environment for both guests and staff.
- Address guest complaints and issues promptly and professionally, ensuring a satisfactory resolution in line with company standards.
- Identify opportunities to improve operational efficiency across the park and implement best practices to enhance service delivery.
- Work closely with all department managers to ensure a cohesive and well-coordinated operation.
- Proven experience in a similar role, preferably within the hospitality or leisure industry, with a solid understanding of park operations.
- Strong leadership and team management abilities, with the capacity to motivate, train, and develop staff.
- Previous knowledge of holiday park operations is a distinct advantage.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with guests, staff, and stakeholders.
- Ability to work effectively under pressure and in a fast-paced environment.
- Strong communication skills and the ability to work well as part of a team.
- Availability to work flexible hours, including weekends and holidays, as required by the business.
- Generous discount on holidays across our parks
- Discount on all food and beverage items on park
- Free premium eye test voucher
- Access to the Help@hand app offering health, wellbeing, and retail discounts
- Comprehensive Employee Assistance Programme
- Discounted gym memberships
- Employee referral scheme
- Sales referral scheme
- Free expert mortgage advice
- Company pension scheme