Account Manager Hospitality - London
- London
- Permanent
- Full-time
- Portfolio growth: Manage, retain, and grow a portfolio of existing clients, primarily across the UK & Ireland hospitality market
- Customer success meets revenue: Drive value and expansion through upsell, cross-sell, and renewals, always with the customer's goals in mind
- Data-first mindset: Use CRM and analytics tools like Salesforce, Looker, and ChurnZero to identify opportunities and track client engagement
- Cross-functional collaboration: Serve as the voice of the customer across Product, Implementation, Support, and Marketing teams
- 3+ years of experience in account management, customer success, consultative B2B sales & relevant experience in the hospitality sector or as an entrepreneur
- Strong relationship-building and communication skills with stakeholders at all levels, including executives
- Proven track record of driving revenue growth within existing accounts (upselling, expansion, renewals, churn reduction)
- Analytical mindset with experience working with CRM, BI, and customer engagement tools
- Proactive, organized, and able to prioritize in a fast-paced environment
- Languages: Professional fluency in English (additional languages are a plus)
- Unlock your potential with our growth program, paving the way for promotions and career advancement
- Genuine career opportunities in a company that's creating new jobs every day
- Work in a team big enough for growth but lean enough to make a real impact
- Lightspeed equity scheme… we are all owners
- Private health insurance & dental plan
- Pension scheme with company contributions
- Health & Wellness Credit - expense up to £350/year toward gym memberships, yoga, a bike, or anything that supports your wellbeing
- Mental Health Support - through Modern Health App (meditation, coaching, counseling)
- People Experience - work remotely from almost anywhere in the world for up to 60 days/year
- LinkedIn Learning access and your own career GPS to grow your skills and career
- Volunteer time off - give back to the community with paid volunteer days
- Cycle to Work scheme & commuting allowance for public transport
- Regular breakfast/lunches, drinks & snacks in the London office
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our .Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.Lightspeed handles your information in accordance with our .