HR Process & Policy Manager

• Lead the end-to-end mapping, standardisation, and documentation of global HR processes (e.g., onboarding, performance management, employee relations, offboarding) with a focus on global consistency and local applicability/ scalability.
• Serve as a key HR partner to the HR function and Business Transformation teams, ensuring HR processes are aligned with enterprise-wide process improvement and digitisation initiatives.
• Identify opportunities for process optimisation and automation that drive improved service delivery, self-service, and employee experience.
• Collaborate with the HR Systems team and IT to ensure processes are supported by current and future system capabilities.

• Working closely with the business, develop and maintain a suite of scalable and adaptable global HR policy templates, ensuring compliance with local laws while preserving global standards and principles.
• Partner with Legal, Compliance, and HR Delivery Leads to embed a sustainable governance model for ongoing policy maintenance and risk mitigation.
• Support policy harmonisation efforts to reduce complexity and ensure transparency and fairness in HR practices across geographies.

• Build and manage a comprehensive HR knowledge base that empowers employees and managers to access consistent, accurate information across all HR touchpoints/ employee lifecycle.
• Design and implement content strategies and taxonomy models to optimize knowledge search, usability, and governance.
• Working together with the HR Systems team and IT to drive use of digital HR tools and platforms to enhance self-service and reduce transactional HR workload.

• Proactively engage and manage stakeholder needs, acting as a key advisor, responding with agility to the changing needs of the business.
• Influence across HR and cross-functional stakeholders to drive consensus, secure buy-in, and support change management initiatives, whilst ensuring all processes comply with relevant laws, regulations, and standards.
• Represent HR Delivery in transformation governance forums and cross-functional working groups.

• Education: Degree Educated. A master's or professional HR qualification would be an advantage.
• Experience: 8-10 years of experience in global HR operations, policy development, or process improvement, preferably in a mid-sized to large multinational company.
• Skills: Highly organized, analytical, proven cross functional stakeholder management in a matrixed environment and capable of navigating ambiguity and change.
• Global HR operations experience: Strong track record in process mapping and optimization/ working with global HR systems and service delivery models

• Collaborating for results: Proactively initiates collaboration across different teams to create synergies and boost overall business performance.
• Communicating with impact & purpose: Consistently drives effective action and results across teams with focused and impactful communication.
• Achieving our potential: Actively listens carefully and considers different views, increasing inclusivity and ensuring the best outcomes and creating a safe environment for others to share.
• Taking accountability: Efficiently prioritises tasks, managing dependencies and risks while balancing competing priorities and driving high standards for yourself and others.
• Delivering high performance: Encourages recognising successes and giving constructive criticism, making recognition and feedback a regular part of team interactions.
• Innovating through customer focus: Proactively seeks and uses customer feedback to make meaningful improvements that enhance future experiences.

• Continuous improvement: Experience in driving change initiatives, including supporting the communication and training required to ensure successful adoption of new processes.
• Business acumen: Experience of leading business operations and the ability to provide operational HR support.
• Cultural sensitivity: Understanding of cultural differences and ability to work and collaborate with teams effectively in a global environment.

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