Workplace Host

ISS Facility Services

  • Greater Manchester
  • Permanent
  • Full-time
  • 2 days ago
ISSWorkplace HostLocation: ManchesterHours of work: 37.5Contract Type: PermanentThis role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.At ISS, we create places that work, think and give. As a Workplace Host, you’ll play a vital role in delivering an exceptional workplace experience, acting as an ambassador for both our client and ISS.Job DescriptionWorking as part of the workplace experience team, you will help curate an environment that enhances well-being, productivity, and company culture.You’ll actively look for opportunities to improve the onsite service journey, introduce new initiatives, and ensure every customer touchpoint reflects our high standards.This is an exciting opportunity for someone with great people skills, a passion for service, and a desire to be part of a forward-thinking, placemaking culture.Key Responsibilities
  • Act as the main point of contact for colleagues and visitors, delivering a 5-star concierge-style service.
  • Own and enhance the Touchpoint Journey, creating memorable experiences through customer service, events, and surprise & delight moments.
  • Manage visitor and meeting room processes, supporting guests and stakeholders with a professional, solution-focused approach.
  • Build strong relationships with colleagues, guests, and stakeholders, capturing preferences and responding creatively to requests.
  • Proactively maintain the workspace by monitoring standards, reporting issues, and supporting housekeeping or maintenance needs.
  • Support community initiatives, events, and wellness activities to foster engagement and connection.
  • Assist the Workplace Lead with operational decisions, process improvements, and ongoing health & safety compliance.
Professional and Personal Competencies/Qualifications
  • Corporate, hospitality, or customer service experience.
  • Proficient in Microsoft Office and IT systems.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time management abilities.
  • High accuracy and attention to detail.
  • Ability to work independently and as part of a team.
  • Flexible, motivated, and customer-focused.
The CompanyISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlaceISS is proud to be a diverse and inclusive employer.ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational backgroundOur passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.If you have any further queries regarding this role, please contact the Resourcing Team by emailingPlease click on the following link for more information on this role:If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link:To find out more about what we do click here -grammarly-desktop-integration data-grammarly-shadow-root="true"/grammarly-desktop-integration

ISS Facility Services