IT Support Analyst

Norgine

  • Hengoed, Caerphilly
  • Permanent
  • Full-time
  • 2 months ago
Job Description:Want a 3D Career? Join Norgine.At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.Bring everything about yourself that you're proud of, whether that's your passion for making a difference, focus on others' well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people's wellness as much as you do.Because at Norgine, we transform lives with innovative healthcare solutions.We have an exciting opportunity for a IT Support Analyst to join Norgine.The person holding this position will report to the Head of IT.The core responsibility-The IT support analyst is responsible for providing 2nd line support on all aspects of the IT infrastructure and daily BAU. Additional IT project work may be required as part of this role. Procurement and liaising with suppliers is also required.The individual will embrace a culture of continuous improvement within the team and strive to make processes and practices as efficient and effective as possible by constructively challenging “non-value” added activities while still ensuring compliance with Norgine policies/procedures.This role is a 12 month FTC.If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.Requirements:The job holder will be responsible for providing proactive IT support on the following key areas:
  • Undertake Infrastructure IT Service Delivery at the Hengoed M&S site
  • Undertake application support at the Hengoed M&S site
  • Provide overall support to all aspects of the IT infrastructure at regional level to ensure maximum uptime.
  • Build effective relationships with colleagues and the business to ensure effective IT service delivery.
  • Analyse and propose methods of improving service delivery in local regions.
  • Follow Project methodology for IT technical projects and improvements
  • To contribute to and follow all global and local IT processes as required by IT Management
  • Actively participate in projects as required by IT Management
  • Actively participate in specific technology areas either locally or globally as required by IT Management
  • Actively participate in the global organisation initiatives as required by IT Management
  • This role may also include a specialist area such as Desktop, database etc
  • Some out of hours working may be required as part of this role.
  • Become part of the On Call rota following a period of training.
Knowledge and Skills
  • Strong IT experience
  • Good understanding of IT technologies such as networking, Servers, desktop and adhoc application support
  • Ability to convey complex technical points without jargon and in plain English.
  • Customer Focused
  • Excellent verbal, written and documentation skills
  • Excellent planning, organisational and prioritising skills
  • Solution/Results-orientated
  • Attitude of continuous system improvement
  • Reliability, Flexibility, Diligence and Proactive
  • Effective team player with demonstrated experience
  • Proven ability to prioritize based on business needs.
  • Ability to drive improved performance in delivery and customer service.
  • Ability to maintain a positive, confident and professional front in all situations.
  • Energetic with genuine enthusiasm for the role and driven in approach.
  • Strong analytical approach, excellent problem solving capabilities and the ability to debate issues in a constructive manner.
  • Meticulous attention to detail with well-developed coordination skills.
  • Must possess a “can do” attitude and be enthusiastic with a positive outlook.
  • A self-starter with a high degree of initiative, ability to work independently and as part of a team.
  • Keep the customers in the loop until their problems are resolved.
Working Contacts
  • All Key users and stakeholders.
  • IT Team - M&S Infrastructure, IT Engagement and Local IT teams.
  • Major Customers and Suppliers, as required.
  • Direct Report - Head of IT.
  • IT Governance Staff (liaise for documentation and change management guidance)
Benefits:Our benefits may vary per location. Please liaise with the Norgine TA representative to obtain more information.Sound good? Find out more about the career you'll have with Norgine, then apply here.#LI-PP1

Norgine