Hospitality Manager

High Wycombe, Buckinghamshire
£41,557 per year
Permanent
Full-time

1 month ago

The ExtraCare Charitable Trust is recruiting for a Hospitality (Lifestyle) Manager on a 37.5 hours per week permanent contract at Hughenden Gardens Retirement Village in High Wycombe.If you currently work or have experience, as an operations, hospitality or events manager within either hotels, restaurants, golf clubs or retirement living we would like to hear from you.

Location: High Wycombe (on-site)
Job type: Permanent
Hours per week: 37.5
Salary: £41,557pa

What will you do as our Hospitality (Lifestyle) Manager?

You will be responsible for overseeing and line managing delegated functions of the service which include activities and events, Volunteers, Catering, Bar, Reception and the Gym.
Build and manage relationships within the Village with staff, residents, volunteers, and network with the local community groups
Bring your commercial experience to focus on delivering excellent customer service and to improve and exceed KPI’s
Ensure compliance for internal and external regulations
Act as deputy to the Village Manager
*This role is currently under review for evolution; however it will still remain a high level management position and a key integral part of the village structure*

Skills and ExperienceEssential:

Extensive experience in a management or senior role with a customer service or front of house focus
Experience of achieving Key Performance Indicators (KPIs)
Coordinating and delivering events within the Village
Experience of leading and managing staff and volunteers within a commercial business
Generating income and budget management (specifically profit and loss)
Ability to communicate effectively with staff, residents, external customers and other key stakeholders
Excellent organisational and time management skills
Ability to work on your own initiative and develop new systems and processes
Effective leadership and ability to motivate staff as well as implement a positive customer experience for residents
Demonstrate strong business acumen

Desirable: -

Experience of overseeing food and beverage functions, stock taking and ordering
Experience of collecting and analysing customer feedback
Experience of working in a retirement village setting or similar such as Golf Club, hotels and understanding the needs of our resident group
The ability to think creatively in order to share a unique resident experience
Qualifications in food hygiene, health and safety, NVQ/QCF or equivalent in Hospitality/management

In return, you will receive a competitive salary plus an excellent benefits package which includes: -

33 Days Annual Leave (FTE) Pro Rata for Part Time
Enhanced Maternity & Paternity allowance
Enhanced employer pension contribution
Eligible for Blue Light Card discounts
Attendance Reward
Free Life Insurance
Free use to our state of the art on site Gym
Buy And Sell Holiday
Cycle2work Scheme
Employee Assistance Program
On site parking

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.Next steps

Applications will be reviewed from w/c 11th August
A brief telephone call with shortlisted candidates
First in-person interview – dates TBC
Second in-person interview and assessment - dates TBC
Please provide your contact number and availability to call/interview in your covering letter

ExtraCare is committed to making our recruitment practices as inclusive as possible. This includes making reasonable adjustments to support candidates throughout the recruitment process.Don’t miss out! Click ‘apply’ now to make a difference to the lives of older people as our Hospitality (Lifestyle) Manager.*We reserve the right to close the vacancy early should the maximum number of applications be received*

The ExtraCare Charitable Trust

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