Level 2 IT Support Engineer

Global Technology Solutions

  • Connah's Quay, Flintshire
  • £140 per day
  • Permanent
  • Full-time
  • 24 days ago
. This is an exciting opportunity to showcase your expertise in IT support, including ticket management, onsite and remote troubleshooting, and delivering exceptional customer satisfaction. You'll work collaboratively to resolve hardware, software, and network issues, ensuring seamless operations and high-quality support for end-users.Key Responsibilities
  • ServiceNow Ticket Management: Handle IT support tickets, ensuring timely updates and resolution to enhance the user experience.
  • Technical Support: Install, configure, and troubleshoot hardware, software, and applications.
  • Onsite & Remote Support: Address technical challenges promptly and professionally for both local and remote users.
  • Documentation: Log troubleshooting steps and maintain detailed records in the ticketing system.
  • SLA Compliance: Ensure all support tickets meet Service Level Agreement (SLA) requirements.
  • Asset Management: Maintain accurate hardware records in the Configuration Management Database (CMDB).
  • Team Collaboration: Share knowledge and expertise to strengthen team capabilities.
  • Hands and Eyes Support: Assist with basic network troubleshooting as required.
Qualifications and Skills Required
  • Experience: At least 2 years of IT support experience or equivalent.
  • Technical Skills: Proficient in OS, application, and hardware installation and troubleshooting.
  • Networking Knowledge: Familiarity with network concepts and hands-on troubleshooting.
  • Relationship Building: Strong interpersonal skills to build and maintain stakeholder relationships.
  • Time Management: Ability to manage multiple tasks effectively and meet deadlines.
  • Teamwork: Exceptional collaboration and communication skills.
What We Offer
  • A dynamic and supportive work environment where your skills are valued.
  • The opportunity to work with a skilled team on challenging IT projects.
  • Hands-on experience in a professional, fast-paced setting.
Why Join Us?
If you are an enthusiastic and detail-oriented IT professional with a passion for delivering exceptional support, this is your chance to make an impact. Apply today and take the next step in your career as a Level 2 IT Support Engineer!

Global Technology Solutions