We are seeking an Access and Participation Surge Support Coordinator to serve as a key member of the Refugee, Resettlement, and Migration service.This role will involve overseeing the daily operational delivery of a programme of community-led activities, with a focus on leisure, recreation, arts, culture, and health and wellbeing, to support families in leading happy, healthy lives that promote social cohesion and facilitate broader integration during their new life in the UK.If you have excellent communication and interpersonal skills and are organised, proactive and compassionate, we have an exciting opportunity for you.Salary: £39,862 to £42,839 per annum plus a Crawley Weighting allowance.Contract Type: Fixed term contract until 31 July 2026. Final start and end dates will be confirmed with the successful candidate.Working Pattern: Full-time (37 hours per week)Location: Your base location will be Crawley with required countywide travel.Interview Date: Wednesday 17 September 2025Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.This role requires the successful candidate to travel to community hubs and provider locations around the county to facilitate programme delivery. Regular attendance at your designated base location will also be necessary, and there will opportunities for some remote work. Final arrangements will be confirmed with the successful candidate.Occasionally, the work may involve interacting with individuals experiencing significant trauma or difficult circumstances, requiring genuine empathy, professionalism, and resilience to provide appropriate support.You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.About the JobAs the Access and Participation Surge Support Coordinator, you will be responsible for providing frontline assistance to customers and partners, supporting their successful integration into their new lives in the UK.Our work in Refugee, Resettlement and Migration Service and any given day can often feel quite different from the next! There will be some key responsibilities likely to feature in this role, including:
Act as a subject matter expert in community activities and contribute to the development and implementation of initiatives that support wellbeing, aligned with the broader strategies of the Communities Directorate and County Council.
Collaborate as part of a small team to provide practical support across diverse areas, with a particular focus on facilitating access to community and wellbeing activities.
Utilise diagnostic tools such as surveys and statistical analysis to gather data and inform community-driven solutions.
Responsible for the daily support and integration of individuals, families, working-age adults, and older adults into West Sussex communities, ensuring their access to services that promote engagement in arts, food and culture, sports and physical activity, leisure and recreation, as well as health and wellbeing.
Support staff development within the service to enhance skills and knowledge across the full range of refugee community support, thereby improving the efficiency and quality of the services provided.
Be a motivating leader in the management and development of the Project Support Officer, and also provide support to the Apprentices within the broader team, who will play a vital role in delivering operational assistance.
If you enjoy working in a dynamic environment and value being part of a close-knit team, supporting colleagues to deliver improved outcomes for the residents of West Sussex, we would like to hear from you!Required Qualifications and Skills
Degree in a relevant subject, or equivalent qualification or experience demonstrating comparable expertise in researching, analysing, and evaluating arguments and information related to refugee support or a related field.
Extensive experience in managing and leading a local team of staff.
Able to produce concise written business reports for various purposes, such as research, project proposals, or business cases recommending a course of action.
Proven experience working within community development and participation settings, including designing and delivering community-led activities as well as planning and implementing wellbeing support initiatives.
Demonstrable evidence of delivering customer-focused, timely, and accurate advice, guidance, and training to colleagues and the public, effectively addressing complex issues within the relevant area of expertise and maintaining appropriate documentation.
For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.Rewards and BenefitsWe aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.A laptop and mobile will be supplied if applicable to your role. You will benefit from 27 days annual leave, rising to 28 days after 5 years’ service (pro rata for part time) plus the opportunity to buy additional leave and an excellentA range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.For more information about the wide variety of benefits you can take advantage of please visit ourFurther InformationThe reference number for this role is CPP01170.For issues or queries regarding your application please contact .Does this sound like the opportunity for you? Click apply below, upload your CV, and complete the application form, explaining how you meet the key skills in the attached job description and experience you can bring to the role. Please ensure all that any gaps in employment are covered in your CV.Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our page.RSi
