Customer Service Team Leader
William Hill
- United Kingdom
- £23,500 per year
- Permanent
- Full-time
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
- Aged 18+ (it's a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
- Compensation: We recognise high performance with incentives and, there's the opportunity to earn a quarterly performance bonus too.
- Training and development: Our induction programme is best-in-class. What's more, we'll upskill you with external and on-the-job training throughout your time here.
- Career prospects. If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- Holiday entitlement: You'll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
- Pension plan: We'll match your pension contributions to 4%.
- Perks and discounts: When you're part of William Hill, you'll enjoy great discounts in high street shops, cinemas and even holidays.
- Travel card: Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.