Skincare Manager - Cardiff

• Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction.
• Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge.
• Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth.
• Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service.
• Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.

• Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience.
• Deliver expert skincare consultations and personalised product recommendations, to ensure each customer feels valued and empowered.
• Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals.
• Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty.
• Stay up-to-date with the latest skincare trends, techniques, and product innovations to provide informed recommendations to customers and team members.

• Oversee the daily operations of the skincare department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display.
• Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales.
• Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store's broader business goals.
• Maintain Sephora's operational standards, including loss prevention, health and safety protocols, and adherence to company policies.

• Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.

• Proven experience in a leadership or management role within the beauty or retail industry, with a focus on skincare.
• In-depth knowledge of skincare products, ingredients, brands, and trends, with a passion for educating others about skincare.
• Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team.
• Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets.
• Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes.
• Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement.
• Flexibility to work evenings, weekends, and holiday seasons as required.

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Sephora