Network Engineering Professional - Professional Services

BT

  • London
  • Permanent
  • Full-time
  • 12 hours ago
All locations: Ipswich, Birmingham, LondonWorking Style: Hybrid- 3 days a week in office, 2 days from anywhereWhy this job mattersYou will be Implementing flawless change, providing technical resolution and constantly learning, allowing resource flexibility across the unit to meet demand requirements & deliver “Brilliant” customer experience.You will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. You will ultimately be responsible for the change execution and assurance of Fixed Networks platforms managed by Professional Services. You will also drive the publicity of the team through your contribution as a technically talented expert, challenging and supporting those around you to be accountable and perform at their best.What you'll be doing
  • Supports the delivery of routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
  • Participate and be the technical lead on incidents within immediate domain and be part of PIR write up and solution.
  • Propose and implement innovations for continuous improvement within immediate area.
  • Executing the implementation of complex change in line with change management best practices and the associated governance.
  • Providing 365x24/7 operational support for faults that span a range of platform domains i.e. out of hours change and callout
  • Managing stakeholder and demand expectations through cross area engagement
  • Developing technical capability through continued learning and use BT's learning tools
  • Will champion and build effective working relationships, both internally and externally to deliver business outcomes, adding value throughout. Responsible for delivering the change execution and assurance of Fixed Network platforms managed by network engineering technology services.
What you'll bringMandatory
  • You will be fully conversant and comply with Change Management processes and the supporting governance.
  • Strong experience with network technologies and protocols in your native domain. PSTN Knowledge - Solid technical and hardware understanding of System X & AXE10.
  • Incident response to resolution.
  • You will have awareness of the E2E service journey.
  • Willingness to pick up and support newer technologies to support the Voice & Optical Pillar (Media Gateway, Transmission, Radio).
  • Experience in completing changes in a live network and system environment.
Nice to have
  • You will be confident and professional in communicating with all stakeholders, both locally and with members of the Senior Management Team.
  • You will be able to adapt to emerging and evolving technologies, in line with Technology Career Map.
  • You will have the ability to work in a high-pressured environment
  • You've advocated and applied technology where it has not been used previously.
  • You've delivered results when the deliverables were unclear.
  • You have worked in a high pressured operational environment
  • Self-driven attitude towards learning new skills and aiding the development of others.
What's in it for you
  • 10% on target bonus
  • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
  • Life Assurance Cover
  • Exclusive colleague discounts on our latest and greatest BT broadband packages, BT TV with TNT Sports and NOW Entertainment
  • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
  • Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
  • 25 days annual leave (not including bank holidays), increasing with service
  • 24/7 private virtual GP appointments for UK colleagues
  • 2 weeks carer's leave
  • World-class training and development opportunities
  • Option to join BT Shares Saving schemes
About usBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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