Hospitality Team Leader
- Edinburgh
- Permanent
- Full-time
- 50% discount across BENUGO venues
- Enrolment into the BENUGO pension scheme
- Up to 21 days annual leave (dependant on job role)
- Access to everyday discounts and communication portal
- Meals provided on shift when working within one of our venue
- To brief the team on all aspects of the business and to oversee the running of the daily operations alongside assisting with administration
- To assist on the development of the team, making sure that they adhere to standards laid down by the management team and provide training as required, especially on the areas of food and beverage service
- To ensure that all legislative and Government guidelines are adhered to, such as The Food Safety Act, Health and Safety at Work Act, the COSHH regulations, etc. within the areas of responsibility
- To ensure that all staff present themselves correctly dressed for duty and are well groomed whilst on duty
- To deal effectively and courteously with customer complaints, and refer all complaints to the line manager, if necessary
- To ensure in house accounting policies are adhered to and monitor food and beverage control, including performing stock take
- Excellent product knowledge (food/beverage)
- Lead by example, always acting in a professional manner
- Excellent communication skills
- Responds quickly to drive business through periods of low demand
- Takes the initiative
- Excellent time management
- Supportive / Team player
- Strong presentation skills
- Experience in supervising and leading a team
- Excellent customer service skills