Regional Support Manager (South East England excl. London)

Caremark

  • Worthing, West Sussex
  • £51,750 per year
  • Permanent
  • Full-time
  • 1 day ago
Regional Support Manager (South East England excl. London)Lead, support, and grow with one of the UK's leading home care franchisors.Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.Summary of the RoleAs a Regional Support Manager (South East England), you will be the first point of contact for Caremark Franchisees, supporting them in the profitable growth of their businesses. You'll influence and guide them across key areas including business development, financial planning, recruitment, marketing, training, and compliance.Responsibilities· Guide Franchisees to build long-term profitability through strategic advice and implementation.· Motivate and support Franchisees to achieve growth and development plans.· Audit Franchisees against the Caremark model and manage non-compliance.· Support with restructuring, crisis intervention, and exit planning.· Oversee complaints and ensure appropriate resolution.· Approve business premises and Care Manager selection (with Quality Manager).· Monitor performance against benchmarks and KPIs.· Manage franchise agreement terminations and resales.· Attend and contribute to meetings, training, and network events.· Prepare reports for the Director of Operations.ExperienceThis is a fantastic opportunity for someone with experience in:· Social care or related service businesses· Franchising (Franchisee or Franchisor)· Regional business development or management· Sales consultingYou'll need strong commercial acumen, financial awareness, influencing skills, and organisational capability.Who We AreCaremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia.Within the Franchise Support Centre, we believe in 6 core values: Trustworthy, Honest, Compassionate, Positive, Accountable, and Supportive.Benefits· £4,500 Car Allowance· Mobile Phone & Laptop· Private Medical Insurance· Flexi time (start between 8am-10am / finish between 4pm-6pm)· £300 float (Field-Based)· 33 days holiday (inclusive of bank holidays)· Life Insurance cover· Eye Care Vouchers· Company Pension scheme· Free Wellbeing Counselling Program & Support· Annual Personal Development Budget· 5 Paid Volunteering Days per yearAbout the roleLead, support, and grow with one of the UK's leading home care franchisors.Following a period of exciting growth, we are seeking a passionate and driven Regional Support Manager to empower our franchise network and drive sustainable business success across the South East region.Caremark Ltd is a wholly UK-owned and operated home care franchise with an established and successful UK-based network.About the companyCaremark is one of the largest UK home care franchisors with over 140 franchise offices operating in the UK and Internationally. Our franchisees operate in the heart of their communities as passionate ambassadors of personalised care in customers' homes. Our services range from providing that little bit of extra help with daily life, to more complex care for conditions like Dementia. With a reputation for excellence since our inception in 2005, we have grown to become one of the leading UK providers of home care services.Required Criteria
  • Franchising Experience
  • Stakeholder Management
  • Growth and Profitability Experience
  • Financial Planning and Forecasting (Supporting business owners)
  • Business Planning
Desired CriteriaSkills you'll need

Caremark