Trainee Service Desk analyst - Weekend Support 17482BR

Manpower

  • Havant, Hampshire
  • Contract
  • Full-time
  • 6 days ago
Weekend IT Help Desk - As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate.As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
  • To provide Service Desk support to clients via telephone and chat
  • Logging and updating support tickets within the Company's Incident Management Application
  • Resolving support calls in a quick and efficient manner whilst meeting SLA's
  • To escalate calls where necessary to the Desktop Team and/or Infrastructure Team
  • To complete company provided training to ensure you have what you need to fulfil your role
  • To keep up to date with the latest technologies utilised by the Company
  • To demonstrate a genuine desire to continually improve your technical knowledge and ability
At LM we operate a 4 day working week this means we work 9.5 hours a day, working the following fixed shifts:
Friday, Saturday, Sunday, Monday, - 12pm - 10pm UK - 1pm - 11pm UK
  • Exceptional verbal communication skills
  • Excellent people skills and the ability to build relationships with customers
  • Strong problem solving abilities and the desire to create positive customer experiences
  • MS Office Products
  • Windows 10
  • iPhones
Manpower & our client, LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Manpower & LM is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed.

Manpower