Security Operations Director

NTT Data

  • Birmingham
  • Permanent
  • Full-time
  • 2 months ago
The team you'll be working with:Security Account Delivery DirectorWe are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team.This vacancy is hybrid variable based in Birmingham.About UsNTT DATA is one of the world’s largest Global Security services providers with over 7500 Security SMEs and Integration partner to many of the worlds most recognised Security Technology providers. We strive to hire exceptional, innovative, and passionate individuals who want to grow with us. In a constantly changing world, we work together with our people, clients and communities to enable them to fulfil their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.This is a great opportunity for you to play a pivotal role in helping to shape our client’s transformation journeys.What you'll be doing:What you’ll be doing;The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation’s resilience against evolving threats.Using your background in managing large, complex security accounts, you will:
  • Pre-Sales Support and Business Development
  • Partner with sales and business development teams to define and articulate the value proposition of the security development and testing offerings.
  • Represent the function in client engagements, pre-sales discussions, and technical assessments.
  • Design and present tailored solutions based on customer-specific challenges and threat landscapes.
  • Collaborate on statements of work (SOWs) and influence product roadmaps.
  • Service Delivery Assurance
  • Oversee performance and quality of services delivered, ensuring SLA and KPI compliance.
  • Implement governance mechanisms and standardised methodologies.
  • Act as the primary escalation point for complex engagements.
  • Conduct regular client reviews to identify enhancement opportunities.
  • Budget and Financial Management
  • Develop and manage financial plans, including budgeting and profitability analysis.
  • Monitor expenses and identify cost reduction opportunities.
  • Ensure profitability through forecasting and margin analysis.
  • Refine pricing models and maximise billable utilisation.
  • Client Delivery and Governance
  • Define and govern delivery standards across client accounts, ensuring alignment with enterprise security policies, regulatory requirements, and industry frameworks (e.g., NIST, ISO 27001).
  • Lead the strategic integration of security practices into client delivery, embedding security controls and governance into account management workflows.
  • Oversee the implementation and optimisation of security services, including incident response, threat intelligence, and compliance management.
  • Establish client review boards and governance checkpoints to validate that client engagements meet defined security requirements and service levels.
  • Drive continuous improvement in client delivery maturity, using metrics and feedback loops to refine processes, reduce risk exposure, and enhance client satisfaction.
  • Collaborate with client executives, account managers, and service delivery teams to ensure security is embedded from engagement through to delivery and support.
  • Champion client-specific security initiatives, ensuring account teams proactively identify and mitigate risks during the delivery phase.
  • Mentor and upskill account teams on security governance, risk management, and client delivery principles to build a culture of shared security ownership.
Key Performance Indicators (KPIs)
  • Client Satisfaction Rate: Measured through regular client feedback and satisfaction surveys.
  • Delivery Compliance Rate: Percentage of client engagements that meet defined delivery standards and pass governance review gates.
  • Incident Response Effectiveness: Success rate in managing and resolving client incidents within predefined response windows.
  • Service Utilisation Rate: Adoption and effective use of security services across client accounts, measured by service uptake and issue resolution rates.
  • Financial Performance: Achievement of financial targets, including revenue growth, profitability, and cost management.
  • Training and Awareness Uptake: Percentage of account teams completing security governance and client delivery training programs.
  • Audit and Compliance Pass Rate: Success rate in internal and external audits related to client delivery practices and governance controls.
  • Innovation and Automation Impact: Number of manual delivery processes replaced or enhanced through automation, contributing to faster and more reliable client engagements.
What experience you'll bring:What you’ll be doing;It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact. You will need to have a broad experience of security service delivery management and have evidence of experience in a number of the following fields of expertise:
  • 10+ years in secure software development and testing, 5+ in leadership.
  • Proven success in managing the delivery of large-scale programmes.
  • Excellent communication and client relationship skills.
  • Experience managing crisis situations and leading diverse teams.
  • Strong English writing and verbal communication skills.
  • Attention to detail and ability to build high-performing teams.
  • Relevant certifications (e.g., CISSP, CISM, CSSLP, CEH).
  • Valid right to work in the UK and eligibility for UK SC clearance
We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Who we are:We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.For more information on Diversity, Equity and Inclusion please click here:what we'll offer you:We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.You can find more information about NTT DATA UK & Ireland here:We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

NTT Data