Service Controller

• Act as the first point of contact for customers, handling service enquiries and providing solutions.
• Plan and manage engineers’ daily workloads to ensure efficiency.
• Create job cards, order parts, and ensure technical support is in place for engineers.
• Prepare customer estimates, follow up to secure work, and ensure excellent service standards.
• Maintain accurate records, including contract maintenance schedules and service documentation.
• Process job sheets, track progress, and manage work-in-progress levels.
• Support with health & safety compliance and general admin duties.

• Strong communication skills with a customer-focused mindset.
• Excellent organisational skills and attention to detail.
• Ability to multitask and work under pressure in a busy environment.
• IT literate, ideally with experience using SAP or similar systems.
• Previous experience in a service, workshop, or engineering support environment would be advantageous.

• Competitive salary package.
• Opportunities for training and career development.
• A supportive team environment where your contribution makes an impact.

Holt Recruitment