Receptionist
- Worcestershire
- £12.50 per hour
- Permanent
- Full-time
Monday - Friday Between 9am - 5pmContract Type: PermanentHourly Rate: £12.50We are looking for a friendly, organised, and customer-focused Receptionist to deliver exceptional front-of-house service in a busy and professional environment.You will be the first point of contact for visitors, creating a welcoming atmosphere while managing a variety of reception duties with efficiency and professionalism.This role is ideal for someone with excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced setting while providing outstanding service.ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.The Role
- Greet and assist patients, visitors and staff, providing directions and key information such as visiting hours and infection control procedures
- Support access to parking, payment options and blue badge guidance
- Work with NHS staff, ISS colleagues and volunteers to guide visitors and maintain safe, smooth hospital journeys
- Answer and direct calls, relay messages, and provide information within confidentiality guidelines
- Sign in contractors, notify relevant departments, and keep accurate sign-in logs and records
- Manage mail and internal communications, escalating any facilities issues to the correct team
- Handle queries and complaints professionally, escalating when necessary, while remaining calm under pressure
- Experience in a customer-focused role
- Committed to delivering excellent service
- Friendly, approachable, and professional
- Adaptable and quick to learn in a fast-paced setting
- Able to work effectively both independently and in a team