Customer Service Advisor

Moto

  • Dunstable, Bedfordshire
  • Permanent
  • Full-time
  • 3 days ago
Customer Service Advisor
🏠 Hybrid: Work from home and our office
⏳ 37.5 hours per week: Monday to Friday, 9am–5pmAre you passionate about delivering exceptional service and creating positive customer experiences? We're looking for a Customer Service Advisor to join our team, acting as the voice of our company and ensuring every interaction reflects our values.What we offer:✅ Competitive salary & benefits: Up to 10% bonus
✅ Generous time off: 25 days holiday
✅ Exclusive discounts: Up to 60% off for you, your partner, and loved ones
✅ Inclusive benefits: Enhanced maternity, paternity, pension, sick pay & life assurance
✅ Career development: Fantastic training opportunities, including funding for qualificationsWhy join us?
  • Be part of a supportive and dynamic team
  • Thrive in a hybrid working environment that values flexibility
  • Develop your skills with career progression opportunities
🌟About the role: We're looking for a customer-focused, digitally confident Customer Services Advisor to deliver excellent service to EV drivers across phone, social, and digital channels. You’ll be the voice of our brand—resolving queries, responding to reviews, and building strong, trust-based relationships with customers.This is a hybrid role combining traditional customer service (including inbound phone support) with modern brand engagement—across reviews, referrals, and social platforms.
  • Respond to customer enquiries via inbound phone calls, email, e-forms and digital platforms
  • Deliver clear, empathetic, and solution-focused support for common EV topics (charging, app usage, billing, etc.)
  • Log issues in the CRM system and follow through to resolution with internal teams
  • Monitor and respond to public reviews (Google Reviews, Zapmap reviews)
  • Handle complaints tactfully and celebrate positive feedback with a brand-consistent voice
  • Identify recurring themes and help inform product or operational improvements
  • Reply to customer questions and feedback via social media comments, messages, and mentions (Facebook, Instagram, LinkedIn, X/Twitter)
  • Use social listening tools to track and respond to customer conversations
  • Collaborate with marketing and community teams to align messaging and escalate priority issues
🎯 What you bring:
  • Experience within customer service, contact centre, or community support role
  • Confident handling inbound calls and switching between phone and digital communication
  • Excellent communication skills, both written and verbal
  • Familiarity with tools like Zendesk and Hubspot
  • Comfortable working with CRMs, ticketing systems, and social media platforms
  • Empathetic, calm under pressure, and passionate about helping customers
📩 If you have previous experience in customer service (contact centre or multi-channel environment) and are ready to make an impact, we’d love to hear from you!At our company, your unique talents are valued—we’re committed to creating a workplace where everyone has the opportunity to grow and succeed.Ready to be part of something meaningful? Apply today!INDLPFounded in 2001, We are the UK’s leader in motorway rest stops.We have more than 54 locations throughout the country, with over 6,000 colleagues dedicated to customer satisfaction. We're one moto family, there are so many incredible brands to work with such as, WHSmith, Costa, KFC, Pret A Manger, Burger King and many more.We’ve carved out a reputation for providing excellent customer service. We’re not perfect yet, but we strive to be. That’s why we have made it our mission to transform the UK’s rest stop experience.

Moto