Junior ICT Technition- SEND

AMA Admin

  • Liverpool
  • £101 per day
  • Permanent
  • Full-time
  • 28 days ago
  • Apply easily
Milk Education are seeking a reliable and enthusiastic Junior ICT Technician to join our dedicated support team in September 2025. This role is ideal for someone with a passion for IT and a strong desire to make a positive impact in an educational environment.About the Role:You’ll play a key role in supporting the ICT infrastructure across the school, ensuring staff and students have the tools they need to thrive. You’ll work closely with the ICT Manager and SEN staff, helping maintain a safe, secure, and accessible digital environment for learners with varying needs.Key Responsibilities:Provide day-to-day ICT support to staff and students1 st Line ICT Support and Service Desk responsibility. * Accurately record all actions and resolutions within the Helpdesk system to support knowledge sharing and incident tracking.Install and update software, ensuring accessibility features are enabled as neededRespond promptly to helpdesk queries and provide first-line technical supportICT Equipment and Asset SupportSupport the Senior Technician with the building, configuration, and enrolment of devices using tools such as Microsoft Intune and Apple School ManagerMaintain accurate records of IT assets and perform regular equipment checksTravel between school sites (if applicable) – driving licence essentialPerson Specification:knowledge and experience:Working knowledge of desktop operating systems (e.g., Windows 10/11) and common school applicationsAwareness of Microsoft 365 tools and basic administrative tasksIntroductory understanding of mobile device management (MDM) systems such as Microsoft Intune and Apple School Manager, including how devices are enrolled and assignedBasic understanding of Azure Active Directory (Entra ID) concepts, including user accounts and access permissions * Awareness of data protection regulations (e.g., GDPR) and safeguarding responsibilities when working in a school ICT environmentEssential Criteria

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