Inbound Customer Experience Agent
Peoples Ford
- Falkirk
- £22,349 per year
- Permanent
- Full-time
- Delivery of excellent customer experience across every customer touchpoint including inbound and outbound calls.
- Upselling and promoting a range of products/services to our existing customers.
- Management of MOT and Service reminders and Service follow-up calls to ensure appointment targets are achieved.
- Promoting and booking ad-hoc and seasonal service marketing initiatives (e.g. winter health checks).
- Previous customer service experience and an ability to deliver 5-star customer service on every occasion.
- Ability to promote and upsell additional products/services is highly desirable.
- Experience within a contact centre environment is desirable.
- Excellent telephone manner, communication skills and organisational skills
- An ability to work well within a targeted environment.
- Basic Salary £22,349 per annum with the opportunity to progress to £25,187 as part of the CX skills development strategy, with uncapped bonus potential
- Quarterly bonus earnings
- Additional monthly uncapped bonus earnings for the upsell of products
- Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
- Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
- Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits.
- 30 days annual leave
- Instant membership to our dedicated Employee Assistance Programme
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