This is a diverse role within a busy and interesting GP practice in Fishguard, Pembrokeshire. As one of our team has decided to retire after 30 years of service with the NHS, we are now looking for a new member to join our small, friendly but very hardworking team. The role will play an important part in offering general assistance to the wider practice team and in projecting a positive and friendly image to our patients and other visitors, either in person or via the telephone. We strive to provide a smooth, punctual, effective and efficient reception and administrative service ensuring that the appointment system is run efficiently and that we receive, assist, and direct patients in accessing appropriate services or healthcare professionals in a courteous, efficient, and effective way. The role includes a lot of face to face interaction with our patients, but in addition, will need to undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team as necessary.Main duties of the jobThe main duties of the role will centre around :(a) reception: meeting/greeting/assisting patients, ensuring that the appointment system is run efficiently; answering telephone calls; using the care navigation pathway in the most efficient manner possible to assist patients in receiving healthcare support in the fastest and most appropriate manner;(b) administration: providing day to day clerical and administrative support to the professional clinical and nursing staff to assist them in the efficient and timely execution of their responsibilities.A full outline is available within the main job description, which can be supplied on request.About usBased in the centre of Fishguard Town, our Health Centre has four GP partners, three salaried GPs, a nursing team of three extremely experienced nurses, and a team of admin and clerical staff. We also support the provision of other Community Services when we are able to do so, such as physiotherapy and mental health support, and we are also an accredited Veterans Support practice.Our team have an ethos of looking out for each other as well as supporting the GPs and nursing teams, and it is essential that applicants are team players, who are motivated, energetic, work well in busy, demanding environments and enjoy delivering a high quality of service.DetailsDate posted26 August 2025Pay schemeOtherSalaryDepending on experienceContractPermanentWorking patternFull-time, Part-timeReference numberA5879-25-0001Job locationsFishguard Health CentreRopewalkFishguardPembrokeshireSA65 9BTJob descriptionJob responsibilitiesDuties may be varied from time to time under the direction of the Reception Team Lead/Deputy Practice Manager dependant on current and evolving practice workload and staffing levels.Confident use of the telephone and Microsoft Office practice appointment systems will be essential, as will being able to deal with patient requests in a calm but efficient manner. The whole range of administrative and support tasks need to handled quickly, efficiently and accurately at all times, and compliance with Information Governance requirements is an absolute must.A more detailed outline of the tasks involved is set out in the separate job description available upon application. Job descriptionJob responsibilitiesDuties may be varied from time to time under the direction of the Reception Team Lead/Deputy Practice Manager dependant on current and evolving practice workload and staffing levels.Confident use of the telephone and Microsoft Office practice appointment systems will be essential, as will being able to deal with patient requests in a calm but efficient manner. The whole range of administrative and support tasks need to handled quickly, efficiently and accurately at all times, and compliance with Information Governance requirements is an absolute must.A more detailed outline of the tasks involved is set out in the separate job description available upon application.Person SpecificationQualificationsEssential
PERSON SPECIFICATION
* Assessed by A = Application I = Interview R = References C = Certificate
ATTRIBUTES ESSENTIAL * DESIRABLE *
Qualifications
and
Knowledge
NVQ Level 2 or relevant
equivalent experience
Knowledge and understanding
of primary care
Good understanding of MS
Office 365 including Word,
Excel and Outlook
A,I,
C
A,I
A,I
GCSE English and Mathematics
Relevant professional
qualification
A,C
A,C
Experience Working in an administrative
and/or public
facing/receptionist role
Working in
teams/multidisciplinary
environments
Dealing with stressful and
demanding situations
A,I
A,I
A,I
Aptitude and
Abilities
Excellent customer service and
communication skills, verbally
and in writing
Ability to plan and organise
own workload
I,R
I
Welsh speaker A
Other Caring, compassionate and empathetic
Person SpecificationQualificationsEssential
PERSON SPECIFICATION
* Assessed by A = Application I = Interview R = References C = Certificate
