Customer Liaison Manager – North East RegionWe are seeking a Customer Liaison Manager to join the Customer Care team, covering sites across Teesside and North Yorkshire, with occasional travel to Hebburn. The role is primarily site-based, ensuring homes are defect-free before and after handover to customers.Key ResponsibilitiesManage and continually improve the customer experience.Carry out quality control inspections across allocated sites.Liaise with internal and external stakeholders to ensure timely rectification of defects.Record inspection outcomes and report findings to stakeholders.Attend and chair weekly sales and construction meetings.Support NHBC claim investigations, ensuring all findings are documented.Skills & ExperiencePrevious experience in a similar role within housebuilding/construction (e.g., Customer Relationships Manager, Quality Assurance Inspector).Strong organisational and planning skills, with a keen eye for the quality and finish of new homes.Excellent customer-facing experience and stakeholder management skills.Collaborative team player with a focus on delivering high-quality service.Full UK driving licence (company car or allowance provided).To apply, please send your CV to natalie@threcruit.co.uk or contact Natalie Oakley on 07812 993513 for a confidential conversation.Visit www.threcruit.co.uk to explore all current vacancies in housebuilding and residential development.Taylor Herrick Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this role, you accept our T&Cs, Privacy Policy, and Disclaimers as found at www.threcruit.co.ukBenefitsplus car allowance and bonus
