(Automotive) Service Advisor

Thurlow Nunn

  • Luton
  • £25,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Location : Luton, United Kingdom Role overviewAs a Service Advisor at Thurlow Nunn Luton, you'll play a pivotal role in our commitment to exceptional customer experiences. Working closely with the Customer Experience Manager, you'll act as the vital link between our skilled Technicians and valued customers.Previous automotive experience isn't essential; what matters most is your dedication to delivering exceptional customer service, your proactive approach, and your enthusiasm for the dynamic nature of the role.What you will be doing
  • Schedule and confirm servicing appointments for customers via phone and email, ensuring seamless coordination between customers and our workshop team.
  • Provide expert advice on any necessary repairs or additional services, confidently upselling additional work and products, where appropriate, and serving as the main point of contact for customers throughout their vehicle's service journey from technical problems, warranties through to services and repairs..
  • Keep customers informed with regular updates and consultative guidance on any required or ongoing repair work.
  • Prepare and explain customer invoices, discussing completed work and proactively scheduling future appointments for vehicle maintenance or servicing.
We are looking for the following
  • Experience in delivering exceptional customer service.
  • Excellent interpersonal skills with the ability to build rapport and relationships.
  • Strong organisational skills and attention to detail.
  • Competence in Microsoft packages.
  • Flexibility in working pattern, including the ability to work weekends on a rotational basis, where appropriate.
What’s in it for you?At Thurlow Nunn, we believe in fostering a positive team culture that not only benefits our employees but enhances our customer interactions. When you join us, you'll enjoy a range of enticing employee benefits, including:
  • A competitive salary plus bonus
  • 31 days annual leave (including bank holidays)
  • Pension scheme
  • Life assurance
  • Free comprehensive RAC cover
  • Cycle to work purchase scheme
  • Preferential parts, service and labour rates
  • Discounts on new and used vehicles for you and your immediate family
  • Internal career advancement opportunities across our diverse range of brands and locations.
  • Free access to health and wellbeing support services
  • Free refreshments
Join our family at Thurlow Nunn Luton and become part of a supportive and vibrant team. Our core values of Professional, Trust, Respect, Caring and Together are the foundation of our unique workplace culture. We're more than just colleagues; we're a close-knit community that works together towards common goals, celebrating our achievements and supporting one another every step of the way. Our commitment to fostering a positive and inclusive work environment is at the heart of everything we do, ensuring that everyone feels valued and empowered to contribute their best.Embark on a rewarding career journey with us, where your growth is our priority, and your well-being is assured. Hours Monday to Friday 8.00am to 6.00pm, 1 hour for lunch, alternate Saturdays 8.00am to 1.00pm
Department Service
Job Type Full time
Contract Type Permanent
Salary £25,000 per annum + bonus scheme

Thurlow Nunn