
Transition Manager
- Birmingham
- Permanent
- Full-time
- Driving Service Management Maturity Improvement, embedding best practices and aligning service delivery with the organisation?s strategic goals, operational excellence, and ITIL best practices.
- Lead and manage the entire lifecycle of the Service Management Transition and Service Maturity Improvement program, ensuring clear scope definition, delivery planning, and execution.
- Develop and maintain a detailed Transition Management Plan covering governance, scope, schedules, risk management, and resource allocation.
- Ensure that all activities are delivered according to the organisation?s governance, security, and compliance frameworks.
- Establish project milestones, track progress, and ensure the transition aligns with strategic priorities, minimising disruption to essential services.
- Oversee the smooth transfer of responsibilities, systems, and processes from the incumbent supplier to the new provider.
- Develop and manage the service cutover plan, ensuring business continuity and operational readiness.
- Ensure effective knowledge transfer and documentation handover from outgoing suppliers to internal teams and the new provider.
- Coordinate closely with service providers to meet all contractual obligations, including the achievement of Service Level Agreements (SLAs)
North Harbour Business Park
Compass Road
Portsmouth
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