Technical Account Manager

Michael Page

  • Birmingham
  • £45,000 per year
  • Permanent
  • Full-time
  • 13 days ago
  • Apply easily
This is an exciting opportunity for a Technical Account Manager to work within the technology and telecoms industry in Birmingham, supporting clients with technical solutions while fostering strong relationships. The role requires a proactive individual who can bridge the gap between technical teams and customers to deliver excellent service.
  • Act as the primary technical point of contact for assigned clients, ensuring their needs are met efficiently.
  • Collaborate with sales and technical teams to deliver tailored solutions for customers.
  • Provide technical guidance and support during the onboarding process for new clients.
  • Regularly review customer systems to identify potential improvements or upgrades.
  • Resolve technical issues promptly, ensuring minimal disruption to the client's operations.
  • Prepare and deliver technical presentations and reports to both internal and external stakeholders.
  • Maintain a strong understanding of the company's product and service offerings to ensure accurate client advice.
  • Build and nurture long-term relationships with key clients to drive customer satisfaction and retention.
AWARD-WINNING CLOUD SERVICES BUSINESSCENTRALLY LOCATED WITH HYBRID WORKINGA successful Technical Account Manager should have:
  • A background in a technical or sales role within for an MSP or VAR and strong understanding of IaaS, SaaS, BaaS alongside MS Azure
  • Proven ability to manage multiple client accounts and deliver high levels of customer service.
  • Excellent problem-solving skills and a proactive approach to resolving technical challenges.
  • Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Experience working collaboratively with cross-functional teams.
This organisation is a well-established company within the technology and telecoms sector, known for its commitment to innovation and customer satisfaction. As a mid-sized business, it offers a collaborative environment where employees can make a tangible impact.
  • A competitive salary of £40000-£45000, plus performance-based bonus.
  • Opportunities for career progression within the technology and telecoms industry.
  • Generous holiday allowance to support work-life balance.
  • A permanent role based in Birmingham, with a supportive and collaborative work environment.
If you are looking for a challenging yet rewarding opportunity as a Technical Account Manager, we encourage you to apply today.

Michael Page