As a key member of the Fuel and Motion Control (FMC) Division aftermarket organization with assigned site-specific focus, the Aftermarket Business Manager (ABM) is a leadership position that advances the division aftermarket growth strategy and serves FMC sites, as an aerospace aftermarket subject matter expert, with knowledge and direction on all aftermarket business related matters, such as, regulatory and product support agreement requirements and compliance, military and civil customer and market dynamics, MRO operations, and flow down of aerospace group and division strategies and associated initiatives. The ABM has two (2) primary functions aligned to FMC aftermarket growth and customer satisfaction, which includes: 1. Leads and manages key aftermarket strategic programs, such as pillars of the division aftermarket growth strategy and complex customer programs, including the deployment and management of new business opportunities or power by hour agreement execution. The ABM also provides site level support aligned with each division or key customer initiative, as required. 2. Responsibility for improving and sustaining aftermarket customer satisfaction by capturing voice of the customer, analyzing site performance against customer expectations, and driving corrective action plans in collaboration with site leadership when the site is underperforming to customer expectations. The successful candidate will be able to do the following: Aftermarket Strategic Initiatives - Lead major division strategic initiatives and/or new business deployment and sustainment (Programs). Defines and articulates program objectives across Group, Division, and site leadership teams. Champions and/or leads Integrated Program Teams (IPT) across all program phases. Directs overall organizational performance on the program, ensuring the “Triple Constraint” of Cost/Scope/Schedule is met, and identifies, secures, and manages necessary resources. Seeks team input to promote rapid issue resolution; coaches and provides feedback or rewards based on performance indicators. Monitors and reports overall performance through metrics during all program phases; develops and implements corrective action and recovery plans as needed. Leads IPT in identifying, quantifying, and mitigating risks using risk identification, assessment, and mitigation methodologies. Responsible for communicating program status at the appropriate level to relevant stakeholders at Aerospace Group, divisional, and/or site leadership levels. Manages the development and reporting of requested OEM aftermarket performance improvement plan reviews. Supports regional customer performance reviews by collecting customer metrics and performance improvement action plans, assisting in communicating plans to customers, and monitoring execution through to customer closure. Bachelor's Degree from an accredited institution in Engineering, Science, or Business Administration At least 10 years of experience in Aerospace Program Management, Aftermarket, Engineering, and/or New Product Development Masters in Engineering or Business from an accredited institution preferred Prior experience in Aerospace Aftermarket programs Project Management Institute (PMI) accreditation (PMP) highly preferred Proficient in Program and Project Management methodologies, processes, and tools Experience in Risk Management Broad knowledge of the Aerospace industry and aerospace aftermarket Proven leadership skills with experience leading Integrated Product Teams (IPT) across multiple global sites and managing international customers Knowledge of aerospace-related products, regulatory requirements, and MRO processes Process-oriented with the ability to contribute to continuous improvement Ability to interface at all organizational levels and influence decision making Strong analytical skills and business acumen History of managing customer relationships and navigating complex customer issues
