Brand Specialist

Lacoste

  • England
  • Permanent
  • Part-time
  • 12 days ago
Pop-up activation at Selfridges and we are looking for a passionate Brand Ambassador to be part of the experience.Location: Selfridges, LondonContract: 24 hours/weekDuration: 8 weeksMain Responsabilities:
  • Deliver Premium Customer Service: Connecting customers to our iconic brand by providing an exceptional experience through greeting, listening, and assisting customers.
  • Build customer relationships: Go above and beyond to exceed expectation through the offer of additional services, encouraging customer loyalty and repeat business.
  • Brand Specialist: Demonstrate in-depth knowledge of the brand's products, materials, heritage, and history to share with customers through inspirational story telling.
Sales Excellence * Achieve Business Targets: Ensure sales animation by achieving and exceeding daily objectives/targets.
  • Upselling & Cross-Selling: Identify opportunities to enhance the customer's purchase by recommending complementary products.
  • Manage Transactions: Ensure smooth, accurate, and efficient processing of purchases and returns, ensuring all customers are approached and offered the available services.
Brand Representation * Maintain Brand Image: Maintain a pleasant shopping environment consistent with Lacoste standards, to uphold the brands standards
  • Visual Merchandising: Take pride in ownership; adhering to proper housekeeping standards on the sales floor
Operational Tasks * Stock Management: Respect and follow stock policy standards for efficient sales management
  • Store Standards: Monitor stock replenishment and control standards
  • Compliance: Adhere to company policies, including health and safety standards.
  • Business Reporting: Develop a strong relationship with the line manager and report weekly/monthly on business performance.
ProfileEssential Criteria:
  • Strong communication skills
  • Persuasion, Influence and adaptability
  • Right to Work in the UK
  • Embrace challenges
  • Critical thinker with a 'can do' attitude
Desirable Criteria:Equal opportunitiesAt Lacoste, we are committed to making equal opportunities a reality. Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents. We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfill our greatest potential.

Lacoste