Service Manager

Experis

  • Sheffield
  • £250 per day
  • Contract
  • Full-time
  • 14 days ago
  • Responsible for improving system availability, latency, performance, efficiency, change management, monitoring, emergency response
  • Participate in production deployment & configuration of the application as needed.
  • Proactively participate in resolving the issue before they impact production / client
  • Work in 24*7 support model (on rotation basis)
  • Manage and coordinate across teams during production activities & issue resolution.
  • Identify the system improvement opportunities based on tracking product support requests or repetitive issues and makes recommendations to development and engineering on potential solutions.
  • Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and Onboarding.
  • Coordinate with Engg / QA team to get permanent fix identified / deployed for reoccurring issues.
  • Encourage building database of known issue & their troubleshooting steps.
  • Conduct post-incident reviews
Minimum Qualifications:
  • Must have experience on cloud (preferably Google Cloud Platform), Kubernetes.
  • Must have worked on micro-services architecture, implementation & deployments.
  • Must have understanding (good if Hands-on) on DevOps, Jenkins, CI/CD.
  • Should have working knowledge on Nexus3, GitHub, JIRA, Mule, APM tools
  • Strong communication and interpersonal skills
  • Command over distributed applications/enterprise applications and possesses good knowledge on GCP, API/Micro services
  • Possess/upskill knowledge of banking domain including but not limited to Cards, Payments, Lending and On-boarding
Preferred Qualifications:
  • Certification on GCP and Kubernetes and ITIL is plus point.
Share this jobRebecca Taylor E-mailManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis and Talent Solutions - creates substantially more value for candidates and clients across 8 countries and territories and has done so for 70 years.

Experis