Senior Service Advisor

Pybus Recruitment

  • Stockton-on-Tees, County Durham
  • £30,472 per year
  • Permanent
  • Full-time
  • 1 month ago
Job Reference: PYB_3063Job Title: Senior Service Advisor – Prestigious Car BrandLocation: Stockton-on-Tees, TS18 3RBSalary: £30,472 basic salary + bonus - OTE £37,000-£40,000 (uncapped)Full Time and PermanentMonday to Friday - 8.00am-6.00pm (1 hour lunch)Role will involve working Saturday mornings on a rota basis which is currently 1 in 6 but Saturday working is paid as overtime.Our client is a well-established automotive retailer representing prestigious car Brands across the countryThey are now actively looking to recruit for a Senior Service Advisor for their premium and luxury car dealership in Stockton-on-Tees.To be a Senior Service Advisor, it is essential that you hold a full UK drivers' licence.What does the role of Senior Service Advisor involve?
  • You will be leading a small team of Service Advisors within the dealership
  • You'll be providing estimates, booking and scheduling service/repair work for our clients customers
  • You will advise a recommended course of action and accurately invoice for work carried out
  • You will keep our customers fully informed of all available extras, accessories and value products, maximising the opportunity to up sell
What do you need to succeed as a Senior Service Advisor?
  • Background in customer service, sales and a keen interest in the automotive industry
  • Previous Senior Service / service advisor experience with a car dealership
  • Awesome organisation/admin skills and experience using computer systems
  • Upselling experience as well as being comfortable in fast-paced environment
  • The ability to maintain customer service levels whilst meeting KPI's and deadlines
  • IT Literate, our client use 'Pinnacle' systems / software, so familiarity with Pinnacle would be preferable
Benefits:· 23 days holiday + bank holidays· Bonus / Commission· Pension Scheme· Your birthday off as an extra holiday· Paid day off every year to volunteer for a charity of your choice· High Street Discounts· Referral Scheme· Tailored training and endless career growth opportunitiesPlease only apply for this role if you have at least 2 years experience as a Service Advisor in a car dealership and a full and valid driving licence.To apply for this role please submit your full and up to date CV to Jonathan at Pybus Recruitment on email: or call 0191 8237799RequirementsWhat do you need to succeed as a Senior Service Advisor?
  • Background in customer service, sales and a keen interest in the automotive industry
  • Previous Senior Service / service advisor experience with a car dealership
  • Awesome organisation/admin skills and experience using computer systems
  • Upselling experience as well as being comfortable in fast-paced environment
  • The ability to maintain customer service levels whilst meeting KPI's and deadlines
  • IT Literate, our client use 'Pinnacle' systems / software, so familiarity with Pinnacle would be preferable
  • Full and valid driving licence
BenefitsBenefits:· 23 days holiday + bank holidays· Bonus / Commission· Pension Scheme· Your birthday off as an extra holiday· Paid day off every year to volunteer for a charity of your choice· High Street Discounts· Referral Scheme· Tailored training and endless career growth opportunities

Pybus Recruitment