Operations Manager

Carrier Commercial Refrigeration

  • Abingdon, Oxfordshire
  • Permanent
  • Full-time
  • 2 months ago
Overview:CCR is seeking a dynamic and experienced Operations Manager UK&I to lead and drive the Project Department and the Service & Aftermarket operations in UK&I. This strategic and operational leadership role is responsible for ensuring the execution of end-to-end field operations, achieving departmental KPIs, and delivering excellence in customer satisfaction and operational performance. A key focus will also be the development of a new Technical Support Team. Responsibilities:Project & Service Operations
  • Ensure seamless delivery of projects – from planning and execution to commissioning and client handover.
  • Drive continuous improvement in service delivery and aftermarket support to maximize uptime and customer loyalty.
  • Establish standardized operating procedures and ensure consistent application across regions.
  • Monitor and report on performance metrics (KPIs), taking corrective actions as needed.
Technical Support Team Development
  • Establish and scale new local Technical Support Team in the UK&I
  • Define team structure, recruitment plans, and operational processes.
  • Provide training, tools, and resources to ensure teams are equipped for effective support delivery.
  • Create a roadmap for expansion and integration with global support operations.
Stakeholder & Customer Engagement
  • Act as the key point of contact for major clients in relation to project execution and post-sales support.
  • Collaborate with Sales, Engineering, and Product Management to align field operations with customer needs.
  • Drive customer satisfaction and retention through proactive service and strong relationship management.
Key Performance Indicators (KPIs):
  • On-time delivery of projects (%)
  • Service response time and resolution rate
  • Team performance and productivity metrics
  • Budget adherence and cost efficiency
  • Employee engagement and retention within the department
Qualifications:Proven experience in leading Project & Service Operations and delivering turnkey projectsTechnical background combined with solid leadership experienceSuccessful track record in building and scaling Technical Support Teams, ideally in the UKExperience integrating with global support operationsStrong stakeholder management and client relationship skillsAbility to collaborate effectively with Sales, Engineering, and Product ManagementFocused on customer satisfaction and service excellenceDemonstrated ability to manage team performance, budget adherence, and operational efficiencyStrong leadership, communication, and organizational abilities

Carrier Commercial Refrigeration