Technical Support Specialist

Euro London Appointments

  • Solihull, West Midlands
  • £29,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Technical Support SpecialistLocation: Hybrid (3 days per week onsite in Solihull)Are you passionate about technology, solving problems, and making a real impact for customers? Join a forward-thinking company that’s helping businesses grow smarter and faster—by supporting the people behind the tech.Euro London Appointments is looking for a Technical Support Specialist to become a key part of our client’s global support team. You’ll take full ownership of technical cases, working directly with customers to troubleshoot issues, resolve product challenges, and ensure high-quality service delivery every step of the way. If you thrive in a fast-paced, customer-first environment and enjoy diving deep into technical details, this role is for you.What you’ll be doing:
  • Act as the main technical contact for incoming support cases, managing them from first response to resolution
  • Investigate and resolve issues related to application behaviour, configurations, data integrity, and integrations
  • Escalate complex issues to senior specialists or other teams as needed, while maintaining ownership of the customer experience
  • Provide clear, consistent updates to customers throughout the case lifecycle
  • Document technical findings to help improve internal processes and knowledge sharing
  • Identify recurring support trends and collaborate on solutions to reduce future case volume
  • Ensure service-level standards are met with a focus on speed, accuracy, and customer satisfaction
What you’ll bring:
  • 2–4 years of experience in technical, systems, or application support
  • Strong troubleshooting skills with working knowledge of PHP and SQL
  • Ability to read and interpret JavaScript for support purposes
  • Experience using Linux-based systems and working in command-line environments
  • Familiarity with the LAMP stack and web application architecture
  • Understanding of REST/SOAP APIs, browser developer tools, and log analysis
  • Prior experience supporting CRM platforms is a plus ( SugarCRM preferred but not essential).
  • Excellent communication skills and a proactive, solution-focused mindset
  • Ability to manage a workload independently with structure and attention to detail
Bonus points for:
  • Experience supporting SaaS platforms in a technically complex environment
  • Familiarity with support tools like HubSpot or Salesforce
  • Background in CRM customization, configuration, or integration
  • Knowledge of Microsoft SQL Server, Oracle, or Microsoft IIS
  • Contributions to support documentation or internal knowledge bases
Our client knows that not every candidate will meet every requirement—and that’s okay. They value passion, potential, and the ability to grow. If you bring strong technical foundations, ideally on CRM systems, and a desire to learn, they encourage you to apply.Why you’ll love working with our client:Our client is committed to building a culture that values growth, flexibility, and employee well-being. In addition to a supportive environment, you’ll enjoy:
  • UK Pension Scheme
  • Private medical and dental insurance
  • Health & Wellness Reimbursement Program
  • Unpaid sabbatical leave
  • Career development and educational resources
  • Access to discounts on travel, fitness classes, and more
  • A merit-based culture with room to grow

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