Trainee Mortgage Advisor - Leeds
Cameron James Professional Recruitment
- Leeds
- £25,000 per year
- Permanent
- Full-time
- Client Engagement: Manage warm remortgage leads from the CRM system via calls and emails. Contact clients within agreed service levels to maximise appointments and advisor engagement.
- Database Management: Keep client records accurate and up-to-date, action removal requests, and ensure GDPR compliance.
- Relationship Nurturing: Maintain regular contact with clients to support their mortgage journey, and hand over qualified leads to Mortgage Advisors.
- Cross-Selling & Upselling: Identify additional product opportunities to increase sales and offer added value to clients.
- Sales Support: Work closely with advisors and managers to ensure consistent client experiences and improve conversion rates.
- Solid grasp of the UK Financial Services and Mortgage Market structures, including key stakeholders like financial advisers, lenders, product providers, and compliance regulations.
- Awareness of FCA regulations, Treating Customers Fairly (TCF) principles, and financial ethics.
- Familiarity with mortgage products, including remortgages, protection products, and lending criteria.
- Understanding of industry platforms, CRMs, and operational processes.
- Customer Excellence: Always deliver a high standard of service in line with the company’s customer-first culture.
- Communication: Strong verbal and written skills, with a confident, engaging telephone manner.
- Time Management: Prioritise tasks and manage workload efficiently to meet business goals.
- Collaboration: Work as part of a team to deliver results and support Mortgage Advisors.
- Process Adherence: Follow all systems and compliance processes accurately and consistently.
- Administration: Produce professional documentation and maintain client confidentiality throughout the mortgage lifecycle.
- CeMAP 1 qualified (minimum) – Essential
- GCSEs (or equivalent) in Maths and English
- Proficient in Microsoft Office and CRM platforms
- Strong communication, sales, and client relationship skills
- Previous experience in financial services, sales support, or mortgage administration is desirable
- Fast-Track Progression: Become a fully qualified Mortgage Advisor or Mortgage Broker with supported training and mentoring.
- Career Development: Long-term growth opportunities within a respected, expanding mortgage brokerage.
- Supportive Culture: Be part of a collaborative, high-energy team committed to your success.
- High Earnings Potential: Bonuses and commission structure offer a realistic high earnings path.
- Work-Life Balance: Monday to Friday schedule with no weekend work required.