We are looking to employ a hardworking, conscientious individual who will work as Team Administrator, part time - 30 hours (22.5 may also be considered) within the North Yorkshire NHS Talking Therapies Team.The successful candidate will be required to provide comprehensive administrative services to the Talking Therapies Team, including dealing with both incoming and outgoing telephone calls, booking appointments, managing busy central team inboxes, uploading patient referrals in a timely way, ordering stationary and travel bookings as well as general office duties.You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.Main duties of the jobThe successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work.They will have an eye for detail, be organised and work to a high degree of accuracy whilst in a very busy role.As a team player, you'll be able to be flexible and also prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within the NHS is desirable but not essential, as full training will be provided.Excellent communication skills, both verbal and written coupled with proven secretarial skills and previous experience is essential. They will be able to effectively and clearly communicate with colleagues, service users and their families.You are required to have NVQ Level 3 in Business Administration or equivalent (or willingness to achieve within an agreed timescale) good standard of English and Mathematics; experience of working in a busy administrative environment and be proficient in the use of MSOffice with experience of patient records systems.About usWe are the North Yorkshire NHS Talking Therapies Service, a Primary Care Service that provides therapeutic interventions for individuals with common mental health difficulties such as anxiety and depression.Our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for whilst aiming to provide timely treatment.We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.DetailsDate posted26 August 2025Pay schemeAgenda for changeBandBand 3Salary£24,937 to £26,598 a year (pro rata) per annumContractPermanentWorking patternPart-timeReference number346-NYA-136-25-AJob locationsWhitby Community HospitalWhitbyYO21 1DPJob descriptionJob responsibilitiesThe successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. They will have an eye for detail and a high degree of accuracy. They will be able to effectively and clearly communicate with colleagues, service users and their families, along with external agencies in order to support the team.The NHS Talking Therapies team offers out of hours appointments so the flexibility to work evening hours to support clinicians is essential.Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying. Job descriptionJob responsibilitiesThe successful applicant will ideally have an awareness of mental health issues and will be able to demonstrate a caring and sensitive approach to their work. They will have an eye for detail and a high degree of accuracy. They will be able to effectively and clearly communicate with colleagues, service users and their families, along with external agencies in order to support the team.The NHS Talking Therapies team offers out of hours appointments so the flexibility to work evening hours to support clinicians is essential.Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.Person SpecificationQualificationsEssential
Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
Level 3 in Business Administration.
RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
ExperienceEssential
Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
Customer Service experience (face to face, answering calls, correspondence).
Experience of organising completing demands and workloads.
Experience of setting up and maintenance of administrative systems and processes.
Experience of working autonomously and proactively
Desirable
Experience of supporting/supervising staff.
Experience of handling monies and working within financial guidelines.
KnowledgeEssential
Comprehensive knowledge of Microsoft Office applications.
Understanding of data protection and the need for confidentiality and how to maintain this.
Knowledge of office systems and processes.
Desirable
Knowledge of NHS systems
Person SpecificationQualificationsEssential
Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 in Business Administration
Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period.
Desirable
Level 3 in Business Administration.
RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment.
ExperienceEssential
Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information).
Customer Service experience (face to face, answering calls, correspondence).
Experience of organising completing demands and workloads.
Experience of setting up and maintenance of administrative systems and processes.
Experience of working autonomously and proactively
Desirable
Experience of supporting/supervising staff.
Experience of handling monies and working within financial guidelines.
KnowledgeEssential
Comprehensive knowledge of Microsoft Office applications.
Understanding of data protection and the need for confidentiality and how to maintain this.
