Lead Officer/Housing Manager (Housing Management & Co-ordination)

Sanctuary Personnel

  • Rugby, Warwickshire
  • £28.00 per hour
  • Temporary
  • Full-time
  • 2 months ago
  • Apply easily
Job Title: Lead Housing Officer
Location: Rugby, Warwickshire
Contract Type: Temporary (3-month initial contract, likely extension)
Pay Rate: £28+ per hour
Working Hours: Full-timeSanctuary Personnel is currently recruiting for a Lead Housing Officer to join a reputable local authority in Rugby. This is a key position where you will provide strategic leadership to a team of Housing Officers, driving service excellence across tenancy management, legal enforcement, and tenant relations. Your focus will be on maintaining high standards, resolving complex tenancy issues, and supporting vulnerable residents in collaboration with internal and external partners.Role Overview:As Lead Housing Officer, you will oversee day-to-day operations within general needs and independent living schemes. You’ll act as the escalation point for high-risk cases, lead enforcement actions, and coordinate multi-agency interventions to safeguard tenants and neighbourhoods.Key Duties:Team Leadership & Case Oversight:Manage a team of Housing Officers, providing supervision, mentoring, and quality control.Audit casework regularly to maintain accuracy, consistency, and compliance with legislation.Take ownership of complex or high-risk tenancies, offering hands-on support where required.Legal Enforcement & Policy Application:Drive effective enforcement strategies for tenancy breaches, including ASB.Represent the authority in court, hearings, or tribunals as needed.Guide the team in preparing legal documentation and evidence.Tenant Engagement & Community Support:Conduct end-of-tenancy interviews and support sustainable tenancies through early intervention.Offer advice and support through multiple channels including in-person visits, calls, and digital platforms.Promote resident involvement and encourage participation in service development.Partnership & Collaborative Working:

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