Application Support Analyst

Evri

  • Leeds
  • £26,740 per year
  • Contract
  • Full-time
  • Just now
Are you passionate about resolving issues before they impact the user? Join our fast-paced IT Operations team as an Application Support Analyst on a 6 Month Fixed Term Contract, where you'll be the first line of defence in maintaining a seamless customer experience across our tech estate. You'll monitor live systems, respond to critical alerts, and work collaboratively to ensure we continue to deliver high availability, resilience, and performance. This is a great opportunity for someone with a technical mindset who thrives on solving problems and is looking to grow in a supportive, close-knit team that operates 24/7 to protect and improve the core of our business operations.This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!Interested? Take a look below to understand what you’ll be doing as Application Support Analyst:
  • Monitoring and logging application events, system failures and alerts across business-critical IT systems.
  • Providing first-line support and incident resolution, escalating only where necessary.
  • Triage and troubleshoot unexpected alerts using leading monitoring tools like AppDynamics and AWS CloudWatch.
  • Supporting system access, service restarts, and essential monthly maintenance tasks.
  • Maintaining and updating our internal Knowledge Base with repeat procedures and known fixes.
  • Contributing to weekly feedback loops, identifying recurring issues and continuous improvement opportunities.
  • Acting as the single point of IT support out-of-hours, including handling user access requests and high-priority incidents.
  • Collaborating with Duty Managers to ensure timely, effective communication on live issues.
Still interested? Great News! We are looking for:
  • Degree qualified or equivalent experience in an IT-related field.
  • Experience in system operation or application support in a live environment.
  • Familiarity with ITSM tools such as ServiceNow.
  • Working knowledge of monitoring tools (e.g. AppDynamics, CloudWatch).
  • Experience writing and executing SQL scripts.
  • Confident using command line interfaces and understanding system behaviour.
  • Awareness of ITIL processes and SLAs.
  • Familiar with collaboration and documentation tools like Jira and Confluence.
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensuring that every person at Evri is valued for who they are and what they bring to our business.We are Evri. Where everyone is welcome.We’re excited for the future. Let’s deliver it together.Every parcel, every person, every place – every delivery made for you.Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Evri