Job Description:EAP Telephone Counsellor(BACP, UKCP, NCS or equivalent Registered)Nationwide : Flexible office and home working options available (to be discussed at interview)Permanent : Full and Part time hours (Minimum of 3 days per week) available with a fixed protected non-working day each weekCompetitive Pay: £25,500 - £28,500 pro-rata + enhanced payments for unsociable hoursWe make health happen:An opportunity to really make a difference to people’s lives, while continuing in your own clinical career development. You’ll deliver the Employee Assistance Programme (EAP) service to Bupa clients in need of support with their mental health and wellbeing, through solution focussed approaches and techniques. Every day is different, and each call is unique in supporting large and small companies with their employees’ mental health and wellbeing ranging from supporting those living with physical and mental health needs through to helping to achieve working life resilience and assistance with legal and financial worries.This role is a wonderful opportunity to really make a difference to people’s lives. You’ll deliver the EAP (Employee Assistance Programme) service to Bupa clients in accordance with Bupa policies and procedures and also own your own case load of clients within EAP, from EAP clients to Oncology clients.You’ll help us make health happen by:Answering EAP inbound calls in a busy contact centre environment and providing immediate therapeutic support to callersAssessing client’s well-being needs using structured mental health assessments to make evidence-based therapy recommendations.Providing one-off counselling advice and support (not contracted counselling)Triaging and assessing callers to the EAP helpline to signpost for further support on a wide range of issues.Assessing and managing risk to clients and others as requiredOwning your own case load of clientsDiary managementBooking clients into internal diaries of your own or others within the teamAdministration work, in the event of DNA's Late cancellations or gaps in sessionsWorking in adherence to professional standards and compliance with regulatory frameworkYou will also be expected to cover weekend shifts as part of the 6 weekly rota – currently 1 weekend in 4.Key Skills / Qualifications needed for this role:Recognised Counselling diploma qualification (Level 4) or higherBACP/UKCP Registration is essential; working towards accreditation is preferred – BACP Individual or Student Membership is not sufficientRich and varied experience of Counselling different sectors of and clients in society – experience with complex casesPreferably previous experience working on a similar in-bound telephone counselling serviceFlexible attitude to work the shifts requiredStrong IT skills – experienced using MS Teams, Skype and MS Office packages – this is a busy computer and phone-based roleWhy Bupa?We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Benefits:Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:25 days holiday (pro-rata), increasing through length of service, with option to buy or sellBupa health insurance as a benefit in kindAn enhanced pension plan and life assuranceSupport with travel costs via a season ticket loan or cycle2workPerformance-based bonusMonthly supervision paid forUp to 100% of accreditation application paid forBlended office and home working options availableFull induction and training providedSupport with your CPDOnsite gyms or local discounts where no onsite gym availableVarious other benefits and online discountsOpportunities for career development around BupaOption to join dental insurance scheme at a discounted rateAccess to our Digital GP platform on your mobileEmotional wellbeing supportAccess to family mental health lineFinancial wellbeing channelsSupport for carersIf you would like more information on the role, require an alternative format, or would like to discuss other opportunities suited to your skills and experience, please contact emma.stockwell-sykes@bupa.comTime Type: Part timeJob Area: Clinical ServicesLocations: Home Based, c/o Angel Court, Home Based c/o Battle Bridge House, Home Based c/o Kirkstall Forge, Home Based North c/o Bupa Place
