Patient Services Care Co-ordinator

NHS

  • East Riding of Yorkshire
  • £12.21-12.31 per hour
  • Permanent
  • Full-time
  • 1 month ago
We are looking for a confident individual with excellent communication skills and someone who excels in a busy, demanding and varied environment.You will be joining our Patient Services Team where we are committed to delivering high quality patient care. Our main focus is to meet the individual needs of each and every Patient. In this role you will make patient interactions with the practice more streamlined and efficient.If you are passionate about making a positive impact on Patients Health & Wellbeing, we would love to hear from you!Closing date for applications: Friday 31st October 2025.Main duties of the jobOur Care Co-ordinators support the practice in delivering excellent patient care by efficiently co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place.Our successful candidate will have a busy and varied role which will include processing online consultation requests, arranging follow-up patient care requested by clinicians, care navigating patients to appropriate services, performing a range of administrative duties to support patient care and supporting our frontline reception services during peak calling times.You will excellent communication skills and the confidence to work in a busy and demanding environment. Experience of general administration processes and record keeping will be helpful and you must be computer literate with the ability to learn our IT systems quickly. Above all, you will be committed to delivering high quality patient care.For an informal chat about the role, please contact Joanne Middleton on joanne.middleton8@nhs.netAbout usWe are a large rural practice with over 35,000 patients. As a single-practice Primary Care Network, we have a wonderful opportunity to transform care for our patients. We operate from 7 locations across Holderness and you must also be willing to travel between sites as necessary. Our hard-working and dedicated team includes 23 GPs, an extensive multi-disciplinary team of healthcare professionals and a great patient services team.We offer a welcoming practice environment, 25 days annual leave plus bank holidays, access to the NHS pension scheme and the chance to shape this brand new role which we see as central to the future of care for our most complex and vulnerable patients.DetailsDate posted23 July 2025Pay schemeOtherSalary£12.21 to £12.31 an hour In line with the Holderness Health Pay Policy.ContractPermanentWorking patternFull-timeReference numberA1637-25-0006Job locationsChurch View Surgery5 Market Hill HouseHedonHU12 8JESt Patrick's SurgerySt Patrick's GreenPatringtonHU12 0PFSt. Nicholas SurgeryQueen StreetWithernseaHU19 2PZHodgson Lane SurgeryHodgson LaneRoosHullHU12 0LFHedon Group Practice4 Market HillHedonHullHU12 8JDHolderness Health1501 Hedon RoadHullHU9 5NXHedon Group PracticeChapel LaneKeyinghamHullHU12 9RAJob descriptionJob responsibilitiesRole Purpose:To support the practice in delivering excellent patient care by effectively co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place.Service Co-ordinationProcess online consultation requests, ensuring prioritisation and direction to most appropriate service/clinicianProcess tasks and schedule patient care in line with clinician requestsCo-ordinate patient appointments to make best use of available resources and provide joined-up care for patientsFollow up patients who do not attend for appointments and make alternative arrangementsAct on communications from hospitals, community services, mental health services and other providersLiaise with other providers to support the transfer of care between different health and care settingsSupport active queue management within the practice buildings, minimising waiting times for patients and supporting care navigationSupport frontline reception services during peak calling times and at times of pressure (call handling, front desk duties etc.)Co-ordinate patient bookings for annual and seasonal health programmes e.g. flu and COVID vaccinationsProvide administrative support for the call and recall of patients for planned care appointments, screening and immunisationsPatient SupportHelp people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviewsProvide patients with good quality written or verbal information to support them in making choices about their careProactively support patients to participate in local and national screening programmesAssist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation levelProactively support patients to access online servicesIdentify and address safeguarding concernsReportingMaintain effective records of activity and produce reports as requiredProvide agreed performance/activity dataThis job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder. Job descriptionJob responsibilitiesRole Purpose:To support the practice in delivering excellent patient care by effectively co-ordinating patient care, using care navigation to ensure that patients receive the right care at the right time in the right place.Service Co-ordinationProcess online consultation requests, ensuring prioritisation and direction to most appropriate service/clinicianProcess tasks and schedule patient care in line with clinician requestsCo-ordinate patient appointments to make best use of available resources and provide joined-up care for patientsFollow up patients who do not attend for appointments and make alternative arrangementsAct on communications from hospitals, community services, mental health services and other providersLiaise with other providers to support the transfer of care between different health and care settingsSupport active queue management within the practice buildings, minimising waiting times for patients and supporting care navigationSupport frontline reception services during peak calling times and at times of pressure (call handling, front desk duties etc.)Co-ordinate patient bookings for annual and seasonal health programmes e.g. flu and COVID vaccinationsProvide administrative support for the call and recall of patients for planned care appointments, screening and immunisationsPatient SupportHelp people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviewsProvide patients with good quality written or verbal information to support them in making choices about their careProactively support patients to participate in local and national screening programmesAssist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation levelProactively support patients to access online servicesIdentify and address safeguarding concernsReportingMaintain effective records of activity and produce reports as requiredProvide agreed performance/activity dataThis job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the Practice.This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.Person SpecificationQualificationsEssential
  • Good standard of general education
Desirable
  • Customer care training/qualification
Personal QualitiesEssential
  • Committed to personal development
  • Approachable and flexible
  • Honest and reliable
  • Sensitive to patients needs
  • Ability and willingness to work across all Holderness Health sites
ExperienceEssential
  • Experience of working in a busy and demanding environment
  • Experience of delivering high quality customer or patient care
  • Experience of general administration processes and record keeping
Desirable
  • Experience of working in a health or social care setting, ideally general practice
  • Experience of SystmOne clinical system
Person SpecificationQualificationsEssential
  • Good standard of general education
Desirable
  • Customer care training/qualification
Personal QualitiesEssential
  • Committed to personal development
  • Approachable and flexible
  • Honest and reliable
  • Sensitive to patients needs
  • Ability and willingness to work across all Holderness Health sites
ExperienceEssential
  • Experience of working in a busy and demanding environment
  • Experience of delivering high quality customer or patient care
  • Experience of general administration processes and record keeping
Desirable
  • Experience of working in a health or social care setting, ideally general practice
  • Experience of SystmOne clinical system

NHS